
| Function/Capabilty | ||
|---|---|---|
| Native MS Teams Contact Centre | ||
| Direct Routing, Operator Connect & Teams Calling Plans | ||
| Integration with SharePoint, Azure, PowerBI, SQL and more | ||
| Omnichannel Solution - Voice, webchat, social messaging, and email | ||
| Helpdesk and Support | ||
| Attendant Console | ||
| Call Recording and Storage | ||
| Reporting and Analytics | ||
| Scalability | ||
| Customisable Features | ||
| Service Management Portal |

