WORKS WITH THE FOLLOWING TELEPHONY SYSTEMS + MORE!
See every conversation. Improve every outcome.
Insights360 is an AI-powered conversation intelligence and QA platform that works across Microsoft Teams and leading digital telephony platforms.
Insights360 automatically analyses 100% of customer interactions, delivering sentiment, summaries, and quality scoring in seconds, not days, so teams can act faster, coach smarter, and improve performance at scale.
Insights360 can be used as a standalone solution or alongside any C360 package.
The problem with traditional QA
Traditional QA can’t keep up with the volume, speed, or complexity of modern customer conversations.
The Visibility Gap
Managers can’t listen to every call. Most conversations are invisible.
The QA Bottleneck
Manual QA reviews just 1–3% of calls. The rest go unchecked.
The Coaching Challenge
Feedback is slow, subjective, and hard to defend.
What if you understood every call?
If you’re sampling calls manually , you’re missing the real story.
AI call summaries
(Short but detailed)
Deep sentiment analysis
(agent & customer)
Automated QA scoring
(100% of calls)
Evidence-backed evaluations
Coaching notes, ready-made
Risk & compliance alerts
A smarter way to understand every conversation.
Insights360 works as a standalone conversational intelligence platform and integrates with any modern digital telephony provider.
Whether your calls run through Microsoft Teams, 3CX, or another supported phone system, Insights360 analyses every conversation consistently, giving you one source of truth for quality, sentiment, and performance.
Use Insights360 on its own
Integrate with Microsoft Teams (native or via C360)
Works with 3CX and any other digital phone platforms
No dependency on contact centre tier or licence level
Do I need C360 to use Insights360?
No. Insights360 is a standalone product that integrates with a wide range of digital telephony platforms. Many customers choose to use it alongside C360, but it is not required.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
