Supporting our customers every step of the way

Conversant provides specialist technical support for all C360 customers via phone and the C360 ticketing system. All support is handled by UK-based internal staff with deep expertise in Conversant products and the software integrated into C360. Two support packages are available — Standard support covering Monday to Friday 9:00am to 5:30pm, and 24/7 support for organisations that need round-the-clock coverage.

You can contact Conversant support by phone or through the C360 ticketing system. The ticketing system is built directly into the C360 platform, so you can raise, track and manage support requests without leaving the platform. All interactions are logged and visible to your team, giving you full transparency throughout the resolution process.

90% of Conversant support tickets are resolved within 30 minutes, and 90% of issues are resolved at the first point of contact. Our UK-based specialists focus exclusively on Conversant products and integrated software, meaning they have the deep expertise needed to diagnose and resolve issues quickly without escalating unnecessarily.

Yes. Every member of Conversant's support team is based in the UK and employed directly by Conversant. There is no offshore support and no outsourced helpdesk. When you contact us, you speak to an internal specialist who knows our platform and your environment.

Standard support covers Monday to Friday, 9:00am to 5:30pm — ideal for organisations that operate during core business hours. 24/7 support provides round-the-clock coverage seven days a week, ensuring that organisations with critical communications environments or out-of-hours operations always have access to expert support when they need it. Both packages are handled by the same UK-based internal team.

Conversant support covers all C360 products and the software integrated into the C360 platform — including Teams calling, contact centre, call recording, social messaging, reporting and Insights360. Support is focused specifically on Conversant products and integrated solutions rather than general IT issues, ensuring you always speak to a specialist with relevant expertise.

Yes. Support ticket management is built directly into the C360 platform. You can raise new tickets, track the progress of open tickets in real time, view updates from our team, and access a full history of closed tickets — all without leaving C360. This gives you complete transparency and visibility throughout the resolution process.

Yes. Support begins from the moment you become a Conversant customer. Our team works with you through the onboarding and implementation process, including user training, to ensure your people are confident using the platform from day one. Ongoing support is then available through your chosen support package as your environment grows and evolves.

Standard support is included with all C360 packages. 24/7 support is available as an upgrade for organisations that require round-the-clock coverage. Pricing for 24/7 support is available on request — speak to our team to find the right option for your organisation.

We believe it comes down to three things — the quality of the platform, the depth of our expertise, and the consistency of our support. Because our team is entirely UK-based and internal, customers build relationships with people who genuinely know their environment over time. Combined with fast resolution times, first contact resolution and a platform that continues to evolve, customers simply don't have a reason to leave.