Microsoft Teams Communications for Legal Firms

Yes. C360 call recording automatically captures every client call, stores it securely with full encryption, and makes it instantly retrievable — supporting your firm's obligations under SRA regulations. A full audit trail records every access and action, giving your firm a clear and evidenceable compliance record.

Yes. C360 stores recordings with dual channel playback — meaning you can hear the agent and client separately or together — and provides instant search and retrieval by date, caller, number or agent. This makes it straightforward to locate and evidence specific calls when a dispute arises.

C360 Plus brings together Teams calling, omnichannel contact centre and call recording in one unified platform. Clients can be routed to the right fee earner or team through skills-based routing, every interaction is recorded and logged, and full client context is available through Caller Intelligence before the call is answered. This reduces handling time, improves client experience and creates a consistent, auditable record of every interaction.

Yes. Conversant manages the number porting process on your behalf, so your existing phone numbers transfer across without any disruption to your clients or your firm's day-to-day operations.

Yes. C360 Plus is designed for mid-market organisations and scales to suit firms of different sizes. Whether you're a smaller regional solicitors or a growing multi-site practice, C360 can be configured to meet your specific needs. Speak to our team about the right package for your firm.

All data is stored with encryption at rest and in transit, with role-based access controls determining who can access recordings and data within your firm. Configurable retention policies allow you to set how long recordings are stored in line with your compliance obligations. A full audit log records every access and action for accountability and governance.

Implementation timelines depend on the size and complexity of your firm's environment. Conversant manages the full process — from scoping and configuration through to number porting, onboarding and training — to ensure the transition is as smooth and disruption-free as possible. Most firms are fully operational within a few weeks of starting the implementation process.

C360 Caller Intelligence integrates with Microsoft Dynamics 365, Salesforce and HubSpot. If your firm uses a specific practice management system, speak to our team about integration options through the ROGER365.io PowerFrame — which allows bespoke integrations to be built to connect C360 with your existing systems.