1. Statement
Conversant Technology ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. This policy applies to all data collected through our website, related services, and any other means.
2. Data Processor and Data Controller Information
Conversant Technology serves as the data processor for our services and acts as the data controller for website-related data. As a data processor, Conversant Technology handles and processes personal data on behalf of our clients to provide and improve the services offered.
As a data controller, we gather and analyse information from users who visit our website, ensuring that this data is managed in compliance with applicable privacy laws. This dual role allows us to maintain a high standard of data protection across both our services and website interactions.
3. Data We Collect
We may collect and process the following types of personal data:
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Personal Identification Data: Name, business, email address, business or personal phone number, postal address, social media handles, IP address and other contact details you provide when you interact with our website or services.
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Financial Information: Bank account details, payment card information, and billing details for processing payments.
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Service Data: Information related to your use of our services, including service requests, account information, and communications with us.
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Technical Data: IP address, browser type, operating system, device information, and other technical data collected through cookies and similar technologies when you visit our website.
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Usage Data: Information about your browsing activities, such as pages visited, time spent on the site, and other usage patterns.
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Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.
4. How We Collect Data
We collect data through:
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Direct Interactions: You may provide personal data when filling out forms, creating accounts, subscribing to services, or communicating with us.
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Automated Technologies: We collect technical and usage data using cookies, server logs, and similar technologies as you navigate our website.
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Third-Party Sources: We may receive data about you from third parties, including service providers, analytics providers, and publicly available sources.
5. Legal Basis for Processing
We process your personal data under the following legal bases:
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Consent: When you have given clear consent for us to process your personal data for a specific purpose.
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Contract: Processing necessary to fulfil a contract with you, or to take steps at your request before entering a contract.
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Legal Obligation: Processing necessary for compliance with a legal obligation to which we are subject.
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Legitimate Interests: Processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
6. How We Use Your Data
We use your personal data to:
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Provide Our Services: Manage and fulfil your service requests, process payments, and provide customer support.
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Manage Your Account: Manage your account and subscription, including account verification and account-related communications.
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Improve Our Website and Services: Monitor and improve the performance of our website and services and develop new features and services.
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Communicate with You: Respond to your inquiries, send you service-related updates, and provide you with information about our services.
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Marketing: Send you promotional materials, offers, and information that may be of interest to you, based on your preferences.
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Legal Compliance: Ensure compliance with legal obligations, including record-keeping and responding to lawful requests from government authorities.
7. Data Sharing and Disclosure
We may share your data with:
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Service Providers: Third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and marketing agencies.
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Business Partners: Partners with whom we collaborate to offer joint services or promotions, subject to your consent where required.
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Legal and Regulatory Authorities: To comply with legal obligations, respond to requests from law enforcement, or protect our rights, property, and safety.
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Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal data may be transferred to the new owner.
8. Data Retention
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We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, and to comply with legal, accounting, or reporting requirements. Once your data is no longer needed, we will securely delete or anonymise it.
9. Your Rights
You have the following rights regarding your personal data:
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Access: Request access to the personal data we hold about you and receive a copy of it.
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Rectification: Request correction of any inaccurate or incomplete data.
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Erasure: Request deletion of your personal data where there is no legal reason for us to keep it.
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Restriction: Request to restrict the processing of your data under certain circumstances.
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Data Portability: Request to transfer your data to another data controller.
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Objection: Object to the processing of your data based on legitimate interests or for direct marketing.
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Withdraw Consent: Withdraw consent for processing where consent was the legal basis for processing.
To exercise these rights, please contact us at
compliance@conversant.technology. We may request proof of identity to verify your request.
10. Data Security
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We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include encryption, access controls, and regular security assessments. Please contact us at compliance@conversant.technology to request our full Data Security Policy.
11. Cookies and Tracking Technologies
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Our website uses cookies and similar tracking technologies to enhance your experience, analyse usage, and provide tailored content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.
12. Third Parties
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Third Party Links: Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party site you visit.
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Our Data Processors – from time to time, we may share your personal data with our third-party service providers who provide us with legal, regulatory, corporate advisory, talent management, human resources (inc. training, recruitment), marketing, communication, and/or IT & product support services ("Data Processors"). To provide such services, our Data Processors process your personal data on our behalf. Our Data Processors have met our criteria as trusted guardians of personal data and are subject to contractual obligations to implement appropriate security measures to safeguard your personal data and to process personal data only as instructed by us.
13. Changes to This Privacy Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and where appropriate, notified to you via email. Please check this page regularly to stay informed about how we protect your data.
14. Contact Us
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Email: compliance@conversant.technology
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Phone: (+44) 333 344 2801
