A 360 degree view of your communication services

C360 is our simplified management portal giving you full access to your Microsoft Teams Communication modules, services and data all in one place.

A unified hub for seamless communications 

Unlock the power of communication management like never before with C360 for Microsoft Teams, available with any module subscription. 

Service Management

  • Check your licences and phone numbers
  • See your calling plans
  • View your messaging allowance

Reporting and Analytics

  • Enhanced Power BI reporting
  • True data consistancy
  • Reports work cohesivley together

Communication and Support

  • Manage your deployment from C360
  • Raise and manage support tickets

Add more services

  • Add additional modules
  • Increase your allowances
  • Request custom development on our modules

How C360 brings everything together

Service Management

C360: Unify, simplify, and optimise communications

C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels such as email, messaging apps, and social media, C360 aggregates information into a unified interface.

Users can monitor interactions, track metrics like response times and engagement levels, and analyse trends across different platforms. As well as see all your current subscription, licenses, phone numbers, call queues, messaging allowances and more.

This consolidated overview enables businesses to streamline communication strategies, identify opportunities for improvement, and ensure a cohesive approach to customer engagement and internal communications.
Reporting and Analytics 

A whole new level of data, analytics and reporting

Data and Reporting is where C360 comes into its own, giving you access to all your data, which is often restricted to administrators within Microsoft Teams and can be difficult to understand.

C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quarterly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your operations to offer the best customer experience.
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Read the full review

The complete guide to the Conversant C360 Platform from UC Today.
Communication and Support 

24/7 support when you need it

If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance.

Logging support tickets is quick and easy and with 90% of our tickets being responded to within 30 minutes, you can trust us to be there when you need us. 

C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team.
Add more services 

Unlock and enhance your experience with C360

Our modular offering means solutions can be activated as needed, such as Teams CallingCall RecordingContact Centre and Social Messaging

This flexibility allows businesses to customise their communication solutions and scale them as they grow, with automatic updates and unified billing for all modules.

Frequently Asked Questions

Yes, each deployment is fortified with a dedicated firewall, essentially functioning as a robust security gatekeeper. This ensures that only authorised data traffic is allowed, safeguarding your sensitive information.

Furthermore, we offer the option for IP-specific access. This means we can configure your system so that only devices with pre-approved IP addresses can connect to your instances, enhancing security by restricting access to a select group of known, trusted users.

Additionally, we can facilitate the implementation of site-to-site VPNs. This creates a secure, encrypted connection between your office network and our services, resembling a direct, private line. This not only ensures data integrity and confidentiality during transmission but also aligns with best practices for secure remote access in a business environment.

Setting up your services with us is straightforward and tailored to meet the needs of your business efficiently. Our team takes the lead in integrating your Microsoft Teams environment into our platform. This process involves a comprehensive setup where we enable Microsoft Teams to function not just as your collaboration tool but also as your advanced telephone system.

We handle all the technical aspects, ensuring a seamless transition with minimal input required from your end. Our focus is on delivering a hassle-free experience, allowing you to leverage the full capabilities of Microsoft Teams for both internal communications and external calls, all within a unified system.

Our dedicated support team will be available to guide you through each step, addressing any queries you might have, and ensuring that the setup aligns perfectly with your business requirements.

Yes, C360 is designed to cater to businesses of all sizes. Its modular structure allows businesses to tailor the solution based on their specific needs and scale as they grow.

Absolutely. C360 offers flexibility, allowing businesses to customise their experience by selecting and integrating specific modules that align with their communication and operational requirements.

C360 provides omnichannel solutions, allowing businesses to manage multiple communication channels seamlessly. This enhances customer engagement by ensuring consistent and cohesive interactions across various platforms, such as email, social media, and chat.

C360 contributes to cost savings by offering a unified platform that consolidates communication channels. This reduces the need for multiple suppliers and platforms, resulting in operational efficiency and lower costs.

One partner, one solution, every communication channel

At Conversant, we pride ourselves on being a leading provider of communication technology solutions. Our commitment to innovation and customer satisfaction drives us to deliver robust tools that cater to a wide range of business needs.

This is why we created C360, the glue that brings all your communication channels together, in one simple to use platform. In partnership with our customers, we can design and build whatever you need to run your business communications seamlessly. With one supplier, you'll streamline your services and reduce your costs. 

Make an enquiry

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.