Voice & Telephony

Yes. With C360 Voice and Telephony, Microsoft Teams becomes a fully featured business phone system capable of making and receiving calls to any landline or mobile, anywhere in the world. Direct Routing connects Teams to the public telephone network, giving your organisation enterprise-grade calling within the Teams interface your people already use every day.

Direct Routing is a method of connecting Microsoft Teams to the public telephone network through a certified Session Border Controller (SBC). It gives organisations full flexibility over their telephony setup — including choice of carrier, control over numbers, and the ability to keep existing phone numbers — while Conversant manages the infrastructure and connectivity on your behalf.

Yes. Conversant manages the number porting process on your behalf, so your existing phone numbers — including geographic, non-geographic and international numbers — transfer across without any disruption to your customers or your business.

Yes. C360 Voice and Telephony supports UK, international and non-geographic numbers across multiple countries. Whether your organisation operates from a single UK office or across multiple locations globally, C360 gives you a unified view and management of all your numbers in one place.

Microsoft Calling Plans are managed entirely by Microsoft and offer limited flexibility. Direct Routing through C360 gives your organisation much greater control — over your carrier, your numbers, your costs, and your configuration. It's also managed through the C360 platform, giving you a single view of your entire telephony estate alongside your contact centre, call recording and reporting.

C360 is designed to make the transition as smooth as possible. Our team works with you from planning through to go-live, managing the technical migration and number porting on your behalf. Most organisations experience minimal disruption to their day-to-day operations during the switch, and your existing phone numbers transfer across so there's no change for your customers.

Yes. Direct Routing is included as standard across all three C360 packages — Lite, Plus and Premium. The telephony capability is consistent across all tiers, with differences between packages showing up in the contact centre, call recording and analytics layers built on top.

Yes. C360 is built to support organisations operating across multiple sites, regions and countries. All your numbers and calling activity across every location are visible and manageable from one place within the C360 platform — giving you a single, consistent view of your entire telephony estate regardless of where your teams are based.

Support is built directly into the C360 platform. You can raise and track support tickets from within C360, with full visibility of open and closed tickets across your account. Conversant's in-house support team is on hand to resolve issues quickly, and our infrastructure is built for enterprise-grade reliability and uptime.

Not at all. C360 Voice and Telephony works within your existing Microsoft Teams environment — there's no need to replace or restructure anything your teams already use. Direct Routing simply extends Teams to include full business calling capability, sitting natively within the platform your people use every day.