C360 is our groundbreaking UCaaS platform that allows you to seamlessly manage all your business communication services within your Microsoft Teams ecosystem.
Add the C360 modules you need
Build a C360 that works for your business by choosing the modules you need to run your communication tools more efficiently. Our modules are fully integrated to work together, so you can manage all your communications in one place.
Teams Calling module
Replace your existing phone system for a VoIP solution for all internal and external communications.
Enhancing your customers experience with your business
Adopting an omnichannel UC platform like C360 enables your customers to interact with your business through their preferred communication channels—whether it's voice calls, chat, email, or social media. This flexibility reduces customer effort and enhances their overall experience.
With full CRM integration, your agents will also be equipped with a unified view of customer interactions across channels allowing them to address issues more efficiently, as they have a comprehensive understanding of the customer's history and needs.
With 24/7 accessibility and data-driven insights into customer behavior, your business can continually refine your customer engagement strategies for better satisfaction and retention.
The benefits of a communications management platform
Centralising communication channels simplifies management, reducing the complexity of overseeing multiple platforms and ensuring more efficient operations.
Having all communication tools in one place fosters seamless collaboration, as team members can easily access and communicate through various channels without switching between different platforms.
Simplified IT Management
IT teams find it easier to maintain and support a single platform, reducing the complexities associated with troubleshooting, updates, and integrations across various communication tools.
Managing all communication services within one platform can lead to cost savings by eliminating the need for multiple subscriptions, licenses, and infrastructure for different tools.
A whole new level of data, analytics and reporting
Data and Repoting is where C360 comes into it's own, giving you access to all your data, which is often restricted to admininstrtors and can be difficult to understand.
C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quarterly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your operations to offer the best customer experience.
Elevate your operations with C360's integration capabilities
C360 stands at the forefront of seamless integration, offering businesses the versatility to connect and enhance their operations across various platforms. With the capability to integrate effortlessly with Customer Relationship Management (CRM) systems and PowerApps, C360 transcends conventional communication solutions.
By aligning with CRM platforms, businesses can achieve a holistic view of customer interactions, fostering more informed and personalized engagements. Additionally, C360's integration with PowerApps empowers users to leverage custom applications seamlessly within their communication workflows.
This collaborative synergy ensures a cohesive and efficient digital ecosystem, allowing businesses to harness the full potential of integrated technologies for a superior user experience and enhanced productivity.
Yes, each deployment is fortified with a dedicated firewall, essentially functioning as a robust security gatekeeper. This ensures that only authorised data traffic is allowed, safeguarding your sensitive information.
Furthermore, we offer the option for IP-specific access. This means we can configure your system so that only devices with pre-approved IP addresses can connect to your instances, enhancing security by restricting access to a select group of known, trusted users.
Additionally, we can facilitate the implementation of site-to-site VPNs. This creates a secure, encrypted connection between your office network and our services, resembling a direct, private line. This not only ensures data integrity and confidentiality during transmission but also aligns with best practices for secure remote access in a business environment.
Setting up your services with us is straightforward and tailored to meet the needs of your business efficiently. Our team takes the lead in integrating your Microsoft Teams environment into our platform. This process involves a comprehensive setup where we enable Microsoft Teams to function not just as your collaboration tool but also as your advanced telephone system.
We handle all the technical aspects, ensuring a seamless transition with minimal input required from your end. Our focus is on delivering a hassle-free experience, allowing you to leverage the full capabilities of Microsoft Teams for both internal communications and external calls, all within a unified system.
Our dedicated support team will be available to guide you through each step, addressing any queries you might have, and ensuring that the setup aligns perfectly with your business requirements.
Yes, C360 is designed to cater to businesses of all sizes. Its modular structure allows businesses to tailor the solution based on their specific needs and scale as they grow.
Absolutely. C360 offers flexibility, allowing businesses to customise their experience by selecting and integrating specific modules that align with their communication and operational requirements.
C360 provides omnichannel solutions, allowing businesses to manage multiple communication channels seamlessly. This enhances customer engagement by ensuring consistent and cohesive interactions across various platforms, such as email, social media, and chat.
C360 contributes to cost savings by offering a unified platform that consolidates communication channels. This reduces the need for multiple suppliers and platforms, resulting in operational efficiency and lower costs.
If you'd like a quote for C360 or would like to speak to one of our team about any of our modules and services, please leave your details and we'll be happy to talk to you further and give you a free, no-obligation demo.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: 15-16 Griffin House, Lower Park Row, Bristol, UK BS1 5BN.
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Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.