Seamless Unified Communications Tailored for Microsoft Teams

Unlock the full potential of Microsoft Teams with our C360 integration, designed to enhanced productivity, streamline collaboration and enhance your customer experience.
We're attending
The Microsoft Teams Conference, 26 & 27 June 2024, Mercedes-Benz World
Find us at Stand 32

Our Solutions

From voice, chat and video to social media messaging and secure call recording, C360 enables you to integrate and manage all your communication channels directly from Microsoft Teams with no need for multiple platforms or services, reducing your costs, streamlining processes, enhancing performance and experiences.

Teams Calling Enabled

Replace your PSTN phone line with Microsoft Team's cloud-based phone system that can be used from any device.
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Contact Centre Software

Increase your user experience with our Extend model Contact Centre that's fully integrated with Microsoft Teams.
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Social Media Integration

Receive and reply to all your social media messages directly from Microsoft Teams, including SMS, WhatsApp and Facebook Messenger. 
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Secure Call Recording

Stay compliant with Oak Innovation's ClarifyGo solution and keep a record of calls, transcripts, files and images.
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C360 has 4 communication modules that all integrate natively within Mircosoft Teams. Businesses have the flexibilty to add any module needed to run their communication tools more efficiently. 

C360's Key Benefits

Omnichannel Integration

C360 integrates all your communication channels into Microsoft Teams, ensuring all customer interactions are managed cohesively, reducing fragmentation and improving the customer experience by providing consistent service across all platforms​.

Enhanced Collaboration and Efficiency

By centralising communication channels within Microsoft Teams, C360 fosters seamless collaboration among team members, reducing the need to switch between different applications, streamlining workflows and boosting overall efficiency and productivity.

Flexible and Scalable Modules

Our modular offering means solutions can be activated as needed, such as Teams Calling, Interaction Recording, Contact Centre, and Social Media Integration. This flexibility allows businesses to customise their communication solutions and scale them as they grow, with automatic updates and unified billing for all modules.

Comprehensive Data and Analytics

C360 provides advanced analytics and reporting capabilities, beyond the standard MS Teams offering, translating complex data into visual dashboards. Track KPI's, monitor call volumes, and analyse customer interactions to make informed decisions and optimise operations​.

Sentiment Analysis

Sentiment analysis, powered by AI, helps in gauging the emotional tone of customer interactions. By analysing the sentiment behind customer messages, businesses can identify dissatisfied customers and take proactive measures to address their concerns, ultimately improving customer satisfaction and retention.

Automation of Routine Tasks

AI automates routine and repetitive tasks, such as responding to frequently asked questions, scheduling follow-ups, and updating customer records. This frees up human agents to focus on more complex and value-added tasks, enhancing overall productivity and efficiency.

What our customers think

Bidvest Noonan
FNZ
NPTC
Vistry Group
NHS Cambridge and Peterborough
NHS Cambridge and Peterborough

Conversant's platform is intuitive and easy to use, leading to greater efficiencies.

Cambridgeshire and Peterborough NHS Trust

Conversant offered an integrated, future-proof platform – with a personal
touch.

NPTC Group of Colleges

Conversant enabled us to punch above our weight and  transform our reporting capability.

Business First Partnership

A whole new level of data, analytics and reporting

Data and Reporting is where C360 comes into its own, giving you access to all your data, which is often restricted to administrators and can be difficult to understand.

C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quarterly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your operations to offer the best customer experience.

C360, built your way

C360 has been specifically designed to seamlessly integrate with the world’s leading CRM systems to deliver an end-to-end view of customer interactions and relationships. But we recognise that one size doesn’t necessarily fit all.

Our Software Development as a Service (SdaaS) offering and vast expertise of Microsoft PowerApps means we can create a custom solution built around your unique business needs.

From custom functions and workflows to bespoke integrations and reports, our expert team of business analysts and developers will work with you to design and implement a unified communication solution that will revolutionise how you engage with your customers and each other.

Got a question?

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
We're attending
The Microsoft Teams Conference, 26 & 27 June 2024, Mercedes-Benz World
Find us at Stand 32
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.