We’re a UK communications consultancy and Microsoft Teams specialist. We review how organisations handle their customer calls, then design, deploy and support the right set-up, using our own platforms C360 and Insights360 where they fit.
Insights360 is our AI conversation intelligence platform. It transcribes and analyses every recorded call for sentiment, quality, compliance language, vulnerability and complaint risk, so team leaders can coach from real evidence instead of a handful of sampled calls.
Each recorded call is transcribed, then analysed for the words, tone and context of the conversation to judge whether the customer was satisfied, frustrated or heading towards a complaint. Because it runs on every call rather than a sample, you can see trends over time and go straight to the conversations that need attention.
Almost certainly. As long as your calls are recorded, Insights360 works with Microsoft Teams, 3CX, Wildix, Mitel, Cisco, Avaya, Genesys, Five9, NICE CXone, RingCentral, 8x8 and Gamma Horizon. If some calls aren’t recorded yet, we can sort that too.
C360 is our Microsoft Teams communications platform. It brings Teams calling, contact centre, compliance call recording and reporting into one place, and comes in three packages, Lite, Plus and Premium, so you can start small and scale up.
No. Financial services and insurance are a big part of what we do, but we also work with law firms, healthcare providers, schools and colleges, housing associations and plenty of others. If your customers pick up the phone to you, it’s probably relevant.
We’re a UK communications consultancy and Microsoft Teams specialist. We review how organisations handle their customer calls, then design, deploy and support the right set-up, using our own platforms C360 and Insights360 where they fit.
Insights360 is our AI conversation intelligence platform. It transcribes and analyses every recorded call for sentiment, quality, compliance language, vulnerability and complaint risk, so team leaders can coach from real evidence instead of a handful of sampled calls.
Each recorded call is transcribed, then analysed for the words, tone and context of the conversation to judge whether the customer was satisfied, frustrated or heading towards a complaint. Because it runs on every call rather than a sample, you can see trends over time and go straight to the conversations that need attention.
Almost certainly. As long as your calls are recorded, Insights360 works with Microsoft Teams, 3CX, Wildix, Mitel, Cisco, Avaya, Genesys, Five9, NICE CXone, RingCentral, 8x8 and Gamma Horizon. If some calls aren’t recorded yet, we can sort that too.
C360 is our Microsoft Teams communications platform. It brings Teams calling, contact centre, compliance call recording and reporting into one place, and comes in three packages, Lite, Plus and Premium, so you can start small and scale up.
No. Financial services and insurance are a big part of what we do, but we also work with law firms, healthcare providers, schools and colleges, housing associations and plenty of others. If your customers pick up the phone to you, it’s probably relevant.
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