Call analytics that integrates with
your existing phone system

. Insights360 is designed to work alongside a wide range of telephony platforms without requiring you to replace your existing infrastructure. It currently supports Microsoft Teams, Cisco, Avaya, 3CX, Mitel, Genesys, Five9, NICE CXone, RingCentral, 8x8, Wildix and Gamma Horizon — as long as your calls are recorded and accessible, Insights360 can analyse them.

o. Insights360 is platform agnostic — it works as an intelligence layer on top of your existing telephony environment. Organisations can unlock AI-powered conversation analysis without disrupting the phone system, contact centre platform or call recording infrastructure they already have in place.

Insights360 currently integrates with Microsoft Teams, Cisco, Avaya, 3CX, Mitel, Genesys, Five9, NICE CXone, RingCentral, 8x8, Wildix and Gamma Horizon. If your platform isn't listed, get in touch and we can advise on whether an integration is available or planned.

Insights360 requires access to recorded calls from your telephony environment. As long as conversations are being recorded and are accessible, Insights360 can begin analysing them to deliver sentiment analysis, quality scoring, call summaries and compliance monitoring.

Yes. Insights360 works with your existing call recording infrastructure rather than replacing it. It analyses recordings that are already being captured, adding an AI-powered intelligence layer on top of your current recording setup.

Insights360 can be deployed alongside call recording solutions to capture interactions that aren't currently being recorded. This allows organisations to introduce both recording and conversational intelligence together, gaining full visibility into communication behaviour without needing to replace their telephony platform.

Yes. Many organisations operate legacy or on-premise telephony systems alongside more modern platforms. Insights360 is designed to integrate with complex, mixed telephony environments — providing consistent conversational intelligence regardless of the underlying infrastructure.

Integration timelines depend on your telephony environment and how calls are recorded and stored. For many supported platforms, integration is straightforward and can be completed quickly. Conversant's team works with you through the setup process to ensure Insights360 is configured correctly for your specific environment. Get in touch to discuss your setup.

Yes. Insights360 is designed to operate within complex communication environments where organisations use more than one telephony or contact centre platform. It provides a consistent intelligence layer across all supported platforms, giving organisations a unified view of conversation data regardless of which systems are in use.

Yes. Insights360 is a standalone product that can be used independently of C360. It integrates directly with a wide range of telephony platforms, so organisations that don't use C360 can still benefit from AI-powered conversation intelligence. That said, Insights360 works particularly well alongside C360 — with C360 providing the communications platform and Insights360 adding the intelligence layer on top.