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C360 MODULE:

Contact Center: Call Center Software

Upgrade your Microsoft Teams environment into a professional Omnichannel Contact Centre

Enterprise Contact Center for Microsoft Teams

Take your communication strategy to the next level with the ROGER365.io native Contact Center for Microsoft Teams. By simplifying communication workflows and empowering agents to manage calls, messages, and social interactions within a single communications environment, you’ll be able to deliver exceptional customer service, increase efficiency, and reduce operational cost.
  • Voice, chat and Social Messaging
  • Advance AI capabilities
  • Attendant Console for Receptionists
  • Agent and Supervisor functions
  • CRM Integration
  • Enhanced reporting and insights
  • Advanced Call Flow Editor
  • Workflow integration

Built for Microsoft Teams

Certified Microsoft Teams Solution

Microsoft 365 Certified

Key features

To see the complete set of features, book a free demo below.

Omnichannel Solution

Offer a seamless and integrated customer experience across multiple communication channels, including voice, chat, SMS, webchat, and social messaging, allowing for consistent and cohesive interactions.

Powered by AI

Utilise advanced technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimise customer experiences.

Attendant Console

Effortlessly manage incoming calls with features such as favorites, calendar integration, callback request and note-taking capabilities ensuring smooth and efficient call handling.

Supervisor Functionality

Empower your supervisors with real-time insights and agent management capabilities. Seamlessly join calls, whisper, or listen-in to provide immediate support and coaching to your agents.

CRM Integration

Provide your agents with instant access to customer data from your CRM, enabling personalised service, data synchronisationand task management.

Reporting and Insights

Unlock advanced insights by seamlessly integrating PowerBI reporting and other management tools. Gain invaluable perspectives to support your business’ continuous improvement strategy.

Advanced Call Flow Editor

Optimise your call flows to ensure they’re directed to the right agents at the right time, enhancing customer satisfaction and operational efficiency

Workflow Integration

Empower your organisation by implementing systems to automate repetitive tasks and seamlessly integrate omnichannel communication into your workflow.
Book a demo

Attendant Console

Make transferring incoming calls to colleague's quick work. It provides receptionists or attendants with a real-time overview into their colleagues’ Teams status and Outlook Calendars. Using an integration with your CRM, the incoming caller's name and company is immediately displayed - making handling calls super easy.

Professional Contact Center

Enhance Microsoft Teams to effectively route conversations to the right agents equipped for an excellent customer experience. Optimise processes with a 360-degree customer view, streamlining communications through Microsoft Teams, empowering agents, and significantly improving customer experience.

Integrated AI technology that supports your customers and your agents

Streamline your communication workflows and processes with the power of advanced AI capabilities and functions.  Utilise cutting-edge technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimise customer experiences. By leveraging text-to-speech and speech-to-text capabilities, you can further enhance communication channels and provide a seamless experience for customers across all channels.
  • AI-Powered Translation: Real-time language translation to facilitate communication in multiple languages.
  • Sentiment Analysis: Assessing customer sentiment to tailor responses appropriately.
  • Voice synthesis and speech recognition:
    Use text-to-speech (TTS) and speech-to-text (STT) for more efficient and accessible communications

Why choose a Microsoft contact center

%
of customers use three or more channels to communicate with one company
%
of consumers cited “multiple options for communicating” as the most important feature of a company’s customer service department
%
of customers would switch to a different company if it could provide better CX
%
of customer service employees say switching between multiple communication channels has made it
challenging to meet customer needs

Social Media Integration

Plug-in all your social media platforms, whether it’s a web-based chatbot, text messaging, WhatsApp, or Facebook, all interactions can be managed and replied to directly from Microsoft Teams.
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Enhance even further, whilst spreading the cost

The ROGER365.io Contact Center stands as a pinnacle of adaptability, seamlessly integrating with any CRM system and Microsoft PowerApps to offer bespoke communication services. 

And with our expertise in Contact Center software, we really excel in tailoring bespoke elements to meet the specific demands of our customers. By using the PowerFrame within the ROGER365.io Contact Center  users can weave custom applications into their communication workflows, tailoring services to their unique business needs.

This collaborative integration not only streamlines operations but also unlocks the potential for businesses to create bespoke services that align perfectly with their objectives.
Find out more

Manage all your communications modules with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal C360 with any of our products.

C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels such as email, messaging apps, and social media, C360 aggregates information into a unified interface.

Users can monitor interactions, track metrics like response times and engagement levels, and analyse trends across different platforms.

This consolidated overview enables businesses to streamline communication strategies, identify opportunities for improvement, and ensure a cohesive approach to customer engagement and internal communications.
More about C360

Frequently Asked Questions

Contact Centre software for Microsoft Teams is a powerful solution that transforms Teams into a fully functional customer service platform. It enables businesses to manage customer interactions directly through Teams, leveraging its robust communication capabilities.

Key functionalities include call routing, automated responses, real-time analytics, and reporting tools, all designed to improve agent productivity and customer satisfaction.

By leveraging Microsoft Teams as a unified communications platform, businesses can streamline their operations, enhance collaboration among agents, and provide a more responsive customer experience—all while maintaining the familiar interface of Teams.

Yes, the ROGER365.io contact centre is highly scalable, making it suitable for businesses of all sizes. Whether you’re a small startup or a large enterprise, our solution can grow with your business needs.

Absolutely! Our software easily integrates with a variety of CRM systems and other business applications, allowing for a seamless flow of information and improved productivity.

Yes, our software is designed with flexibility in mind. You can customise various features, such as call routing, reporting metrics, and user permissions, to meet your unique business requirements. You can find more information under our Development as a Service offering.

 

Getting started is easy! Simply reach out to our sales team HERE or you can schedule a free demo and learn more about how our software can transform your customer engagement strategy. You can also find out more on the Getting started page.

Our other products 

Take a look at our other MS Teams modules that integrate together with the power of C360. 
Teams Calling
Voice for Teams with Direct Routing
Hands holding a mobile phone signing into Microsoft Teams
Social Messaging
Integrate Social Media with MS Teams
Call Recording
Secure and compliant recording and storage
C360
Communication Management Portal
Microsoft Gold Partner Logo
ISOQAR
ISO 9001
ISO 27001
Certificate 21362
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.