Supplier Terms and Conditions

General Conditions of Purchase
The headings used in these Conditions are for convenience and reference only and shall not affect their interpretation.  
  • 1. The Order is issued subject to these Conditions, which govern both the Order and all business dealings between Conversant Technologies Ltd and the Supplier relating to the Order. The Conversant Technologies Order Number must be quoted on all communications in connection with the Order. Failure to do so may result in delayed processing, acceptance and payment.
  • 2. All correspondence relating to the Order except invoices covered by 3 below must be addressed to Conversant Technologies Ltd at the address set out in the Order.
3. All Invoices Must:
  • 3.1 bear the Order number plus any additional number allocated;
  • 3.2 quote your VAT registration number; and
  • 3.3 be sent to Conversant Technologies Ltd at
4. Definitions
In this Contract:
  • 4.1 “Conversant Technologies Ltd' shall mean Conversant Technologies Ltd of Henstaff Court, Llantrisant Road, Cardiff, CF72 8NG
  • 4.2 'Conditions' means these terms and conditions for the purchase of the Deliverables;
  • 4.3 ‘Confidential Information’ means any information which has been designated as confidential by you or Conversant Technologies Ltd in writing or that ought to be considered as confidential (however it is conveyed or on whatever media it is stored) including the Management Information, information which relates to the business, affairs, properties, assets, trading practices, Services, developments, trade secrets, Intellectual Property Rights, know-how, personnel, customers and suppliers of you or Conversant Technologies Ltd and all personal data and sensitive personal data within the meaning of the Data Protection Act 1998
  • 4.4 'Contract' shall mean the contract concluded by commencement of work under the Order or, if earlier, any acceptance of the Order communicated by you to Conversant Technologies Ltd (whether in writing, orally or otherwise), whose terms shall comprise these Conditions;
  • 4.5 'Deliverables' shall mean any services or goods or materials provided pursuant to the Order;
  • 4.6 ‘Force Majeure’ shall mean any event or occurrence which is outside the reasonable control of either party including (but not limited to) governmental regulations, fire, flood or any disaster.
  • 4.7 'Order' shall mean the purchase order;
  • 4.8 'IPR' means all present and future patents, inventions, trademarks, service marks, logos, design rights (whether registrable or otherwise), applications for any of the foregoing, copyright, database rights, domain names, trade or business names, moral rights and other similar rights or obligations whether registrable or not in any country (including but not limited to the United Kingdom) and the right to sue for passing off
  • 4.9 'you' or ‘your’ shall mean the person or body appearing against the word 'Supplier' on the front of the Order.
5. Delivery Title and Risk
  • 5.1 You must deliver the Deliverables, together, in the case of goods or materials, with a detailed delivery note quoting an Order number, by the date specified in the Order or, if none, by any reasonable time specified by Conversant Technologies Ltd. Time shall be of the essence with regard to dates specified by Conversant Technologies Ltd for the supply of Deliverables.
  • 5.2 Title in the Deliverables shall vest in Conversant Technologies Ltd upon delivery.
  • 5.3 Risk in Deliverables shall remain with you until the Deliverables are delivered to Conversant Technologies Ltd and signed for as accepted by an authorised signatory of Conversant Technologies Ltd provided that if the Deliverables are subsequently rejected by Conversant Technologies Ltd for any reason whatsoever (whether or not Conversant Technologies Ltd is entitled to do so in accordance with these Conditions) and Conversant Technologies Ltd gives you notice of such rejection, then risk in the Deliverables shall pass back to you forthwith.
  • 5.4 If at any time deliveries under this Contract are suspended due to the happening of a Force Majeure event, then, without prejudice to its rights of termination or cancellation under clauses 17 and 18, Conversant Technologies Ltd may at its discretion postpone delivery of the Deliverables for the period of suspension or such longer period as Conversant Technologies Ltd may require, in which event Conversant Technologies Ltd's payment obligations shall be postponed for the equivalent length of time.
6. Specification
  • 6.1 Conversant Technologies Ltd is relying on your skill and judgment to, as appropriate depending on the nature of the Deliverables, select and/or provide it with suitable materials or perform services satisfactorily and in either event in accordance with the Order.
  • 6.2 You shall comply with all applicable regulations or legal requirements (as appropriate depending on the nature of the Deliverables) concerning the production, packaging and delivery of any goods or materials and/or the performance of any services.
  • 6.3 You shall at all times comply with all reasonable instructions and directions of Conversant Technologies Ltd given in connection with the Order.
  • 6.4 You warrant that the Deliverables will be produced or provided by appropriately qualified and trained personnel, who shall act with due competence, care and diligence and that any services that are part of the Deliverables will be provided to such high standard of quality as it is reasonable of Conversant Technologies Ltd to expect in the circumstances.
  • 6.5 You warrant that the Deliverables will be of satisfactory quality and fit for the purposes for which they are required by Conversant Technologies Ltd and all Deliverables will comply in every respect with all specifications, designs or requirements provided or notified by Conversant Technologies Ltd to you.
  • 6.6 You shall comply with the Joint Code of Practice for Research (available on if the Deliverables are research.
7. Rights
  • 7.1 You warrant that the Deliverables will be original and will not infringe any third party's IPR or be in any other way contrary to law or any relevant regulatory code. In the case of pre-existing works bought in by you and supplied as part of the Deliverables you will procure at your expense that Conversant Technologies Ltd is granted a worldwide licence to use such works for all purposes for the full terms of the relevant IPR.
8. Ownership of IPR In Deliverables
  • 8.1 Except in the case of pre-existing IPR which may be supplied as part of the Deliverables and where consent to include such IPR has been obtained from Conversant Technologies Ltd, Conversant Technologies Ltd shall be the owner of any and all IPR in the Deliverables and you hereby assign, by way of future assignment, such IPR upon delivery or payment of the price of the Deliverables, whichever first occurs, and, unless otherwise specified overleaf, you agree to deliver the same to Conversant Technologies Ltd and do all such things required by Conversant Technologies Ltd to effect the assignment when so requested at no further charge.
9. Packaging
  • 9.1 All Deliverables must be packed securely so as to be delivered to Conversant Technologies Ltd in perfect condition and in the event that the Deliverables are not delivered in good condition it shall be deemed that they were not packed in accordance with this provision.
  • 9.2 Packaging material shall be supplied free of charge and shall not be returnable unless Conversant Technologies Ltd has so agreed in writing prior to the time of delivery provided this does not conflict with any of Conversant Technologies Ltd’s duties under applicable UK waste regulations.
  • 9.3 Packaging shall be in accordance with any requirements specified from time to time by Conversant Technologies Ltd and all Deliverables supplied shall carry such information as is specified by Conversant Technologies Ltd. Packages containing deliverables supplied against drawings, part numbers or catalogues must be marked with the appropriate reference.
10. Safe Custody
  • 10.1 You shall take good care of all Deliverables and any items entrusted to you by Conversant Technologies Ltd, identify all such items as Conversant Technologies Ltd's and return them to Conversant Technologies Ltd on demand.
11. Prices and Payment
  • 11.1 All prices specified in the Order by Conversant Technologies Ltd are and shall remain fixed and, unless provision for variation of prices is expressly stated on the front sheet of the Order form, no variation is permitted. Unless agreed otherwise and stated on the front of the Order all expenses and disbursements are included within the price stated.
  • 11.2 The benefit of all commissions, discounts, volume and other rebates must be passed on to Conversant Technologies Ltd
  • 11.3 Unless otherwise stated on the front of the Order, you may not issue any invoice under the Contract until all Deliverables have been delivered to Conversant Technologies Ltd under this Contract.
  • 11.4 Supplier agrees that Conversant Technologies Ltd will not accept invoices for payment that are older than six (6) months from the date of delivery or completion of services, unless otherwise agreed upon in writing by both parties. Supplier acknowledges that any invoices submitted beyond this timeframe will be rejected.
  • 11.5 Undisputed invoices will normally be paid 30 days following the last day of the month of the invoice unless otherwise agreed in writing.
12. Indemnity
  • 12.1 You undertake to indemnify and hold harmless Conversant Technologies Ltd, its clients and their respective assigns and licensees, from and against all and any costs (including without limitation legal costs), claims, expenses, actions, proceedings or damages incurred or suffered by them or any of their employees, agents or contractors as a result of any breach or alleged breach of your obligations, warranties, agreements and undertakings in this Contract.
13. Confidentiality
  • 13.1 You acknowledge that the Order and its subject matter are confidential to Conversant Technologies Ltd and shall not be disclosed or publicised to any third party by you for any reason without Conversant Technologies Ltd's express prior written consent.
  • 13.2 You undertake not to use the name, logo, trademarks or other identity of Conversant Technologies Ltd (or any client of Conversant Technologies Ltd for whom the Deliverables are to be supplied) for any advertising or publicity purposes or otherwise without Conversant Technologies Ltd's express prior written consent.
  • 13.3 You shall not without Conversant Technologies Ltd’s express prior written consent copy, publicise or make available to any third party any information supplied by Conversant Technologies Ltd for the purposes of the Order.
14. Right to Publish
  • 4.1 You acknowledge that, except for any information which is exempt from disclosure in accordance with the provisions of the FOIA, the content of this Contract is not Confidential Information. Conversant Technologies Ltd shall be responsible for determining in its absolute discretion whether any of the content of the Contract is exempt from disclosure in accordance with the provisions of the FOIA. Notwithstanding any other term of this Contract, you hereby gives your consent for Conversant Technologies Ltd to publish the Contract in its entirety (but with any information which is exempt from disclosure in accordance with the provisions of the FOIA redacted), including from time to time agreed changes to the Contract, to the general public.
  • 14.2Conversant Technologies Ltd may consult with you to inform its decision regarding any exemptions but Conversant Technologies Ltd shall have the final decision in its absolute discretion.
  • 14.3 You shall assist and cooperate with Conversant Technologies Ltd to enable Conversant Technologies Ltd to publish this Agreement.
15. Freedom of Information and Environmental Regulations
  • 15.1 You acknowledge that Conversant Technologies Ltd is subject to the requirements of the Code of Practice on Government Information, Freedom of Information Act 2000 ("FOIA") and the Environmental Information Regulations 2004 ("EIR") and shall assist and co-operate with Conversant Technologies Ltd (at your expense) to enable Conversant Technologies Ltd to comply with these requirements.
16. Rejection of Deliverables 
  • 16.1 Notwithstanding any deemed acceptance of Deliverables and without prejudice to its statutory or common law rights, Conversant Technologies Ltd shall be entitled to reject any Deliverables before or after delivery if the same do not conform to sample or are defective in workmanship or otherwise not satisfactory, not fit for the purpose or not in accordance with the Order or any drawings or specifications supplied by Conversant Technologies Ltd
  • 16.2 Where so rejected:
  • 16.2.1 such Deliverables shall after notice thereof to you be held by Conversant Technologies Ltd at your sole risk and expense until you shall collect the same;
  • 16.2.2 terminate the Contract forthwith; and
  • 16.2.3 you will repay in full to Conversant Technologies Ltd whatever has already been paid to you in that regard unless Conversant Technologies Ltd agrees in writing to allow you to arrange prompt correction, completion or replacement of any Deliverables to Conversant Technologies Ltd’s satisfaction at your own expense (including transportation charges).
17. Insurance 
  • 17.1 The risk of damage or injury to property or to third parties in the course of performance of the Contract in any part of the world (including the risk of loss or damage in transit to any of the Deliverables in your possession or control, third party risks and employer's liability insurance (or similar) in respect of all employees, agents, representatives and sub-contractors of yours who shall at your request or directions be on Conversant Technologies Ltd's premises or elsewhere at any time for or in connection with the provision of the Deliverables) shall be yours and you shall take out full indemnity insurance to cover such risks.
18. Assignment and Sub-Contracting
  • 18.1 You may not assign or sub-contract any of your rights or obligations under the Contract without the prior written consent of Conversant Technologies Ltd
19. Termination
  • 19.1 Without prejudice to its other rights Conversant Technologies Ltd shall have the right to cancel the Order and to terminate the Contract if:
  • 19.1.1 you commit a breach of this Contract and fail to remedy the breach within 7 days of written notice to do so; or
  • 19.1.2 you become insolvent, bankrupt, enter into liquidation, enter into a voluntary arrangement, appoint a receiver or such similar event save for the purposes of a solvent reconstruction or amalgamation.
20. Cancellation or Interuption
  • 20.1 The Order may be cancelled by Conversant Technologies Ltd at any time prior to Conversant Technologies Ltd's acceptance of all the Deliverables, upon written notice to you. In such event, Conversant Technologies Ltd will pay you, in lieu of the price specified on the front of the Order, the direct non-cancellable costs incurred up to that point by you and any direct non-cancellable costs committed to the performance of your obligations hereunder prior to such cancellation provided, however, that the total amount of such costs shall not exceed the price specified on the Order. Conversant Technologies Ltd will not be responsible to you for any cancellation fees or penalties unless provided for on the Order or in a separate written agreement in respect of the Order signed by Conversant Technologies Ltd and you.
  • 20.2 Should Conversant Technologies Ltd or its clients be effected by a Force Majeure event, Conversant Technologies Ltd may, without incurring any additional liability to you, serve notice on you identifying the relevant event and anticipated delay and altering the date or dates for delivery of the Deliverables until the event or circumstances causing the stoppage, interruption or restriction have ceased. If delivery or performance has been suspended for any such reason Conversant Technologies Ltd shall not be liable to make any payment to you until the Deliverables are supplied. If such Force Majeure event continues for a period in excess of 6 months, either party may terminate the Agreement by notice in writing with immediate effect.
21. Governing Terms, Law and Jurisdiction 
  • 21.1 The terms included in the Order and these Conditions, and no other terms, shall govern the Contract and shall prevail over any other terms or conditions referred to orally or in correspondence between Conversant Technologies Ltd and you unless Conversant Technologies Ltd and you have negotiated other contract terms under the contract reference number printed on the Order in which case these shall prevail. 
  • 21.2 The terms of this Contract shall be interpreted in all respects in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English courts in all matters pertaining thereto.
  • 21.3 Upon termination of this contract for whatsoever reason clauses 1, 4, 5, 7, 8, 12, 13, 14, 15, 16, 17 and 21 shall continue to apply between the parties for a period of 6 years from the date of such termination.
22. Notices 
  • 22.1 All notices, orders and instructions provided to you under the Order shall be regarded as properly served if sent by hand, post or email to you at your address on the front of the Order.
We're attending
The Microsoft Teams Conference, 26 & 27 June 2024, Mercedes-Benz World
Find us at Stand 32
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.