Conversant Technology

The world's first Microsoft Unify certified contact centre.Now available in the UK.

CentrePal brings enterprise-grade contact centre capability natively inside Microsoft Teams — no third-party connectors, no compromise. Built for organisations with 200+ users who need the deepest possible Teams integration.
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What makes CentrePal different?

CentrePal isn't just another contact centre that connects to Microsoft Teams. It's built from the ground up to live inside Teams — using Microsoft's latest Unify integration model, built on Teams Phone Extensibility and Azure Communication Services.

This means CentrePal doesn't sit alongside Teams or integrate via a third-party connector. It operates at the very core of the Microsoft stack, delivering a native experience that feels like part of Teams itself.

The first MS Unify certified solution

CentrePal is the first contact centre globally to achieve Microsoft's Unify certification — the highest level of Teams integration available. This validates the platform's reliability, security, integration depth and enterprise-grade compliance.

ISO 27001 certified

Your data is hosted securely on Microsoft Azure infrastructure, with ISO 27001 certification providing independently audited assurance of the highest information security standards.

Microsoft 365 certified

CentrePal holds Microsoft's highest certifications as both a Teams Contact Centre and Microsoft 365 solution — giving enterprise organisations the confidence that comes with full Microsoft backing.

Zero footprint

Cloud-native by design — no hardware, no software to install or maintain. Deploy instantly and manage everything from within Microsoft Teams.



Enterprise contact centre capability. All inside Microsoft Teams.

CentrePal delivers the full depth of enterprise contact centre functionality — without asking your agents to leave Teams.

Omnichannel Engagement

Handle every customer interaction across voice, chat, email and web — all from a single, unified interface inside Microsoft Teams. 
  • Voice, chat, email and web chat in one unified Teams interface
  • AI-powered email routing, classification and response suggestions
  • Web chat with customisable branding and pre-chat questionnaires
  • Outbound SMS notifications during live calls

AI-Powered Agent Tools

CentrePal brings AI into every interaction helping agents work faster, smarter and more consistently without adding complexity.
  • Live transcription and real-time sentiment detection during calls
  • AI-generated call summaries capturing decisions, actions and outcomes
  • Supervisor live monitoring with real-time insights and coaching tools
  • Smart knowledge base integration to surface answers instantly

Reporting & Analytics

Complete visibility across your entire contact centre from agent performance to customer satisfaction with built-in reporting and Power BI integration.
  • Real-time dashboards and historical reporting across all channels
  • Agent performance monitoring including KPIs and productivity metrics
  • Power BI integration for deep custom analytics
  • Customer satisfaction tracking and trend analysis

Attendant Console

Give your reception and switchboard teams an intuitive, Teams-native console for managing high call volumes with ease.
  • High-volume call handling and routing from within Teams
  • Full visibility of colleague availability and status
  • Drag-and-drop call transfer and management
  • Purpose-built for receptionists and front-of-house teams

Enterprise contact centre capability. All inside Microsoft Teams.

Experience the full power of CentrePal's Microsoft Teams contact centre with our interactive guided demo — no sign-up required.

Why enterprise organisations choose CentrePal

Deepest possible Teams integration

Built on Microsoft's Unify model — the next generation of Teams-native integration — CentrePal goes deeper than any other contact centre solution. There are no SIP trunks, no third-party connectors, no compromise.

Rapid deployment

CentrePal's cloud-native, zero-footprint architecture means deployment is measured in days, not months. Because agents work entirely within the Teams interface they already know, training time is minimal — some organisations are up and running within the same week new agents start.

Works with your existing telephony

CentrePal supports Microsoft Operator Connect, Direct Routing and Calling Plans — so you can maintain your existing carrier relationships and telephony infrastructure while adding enterprise contact centre capability on top.

Future-proofed by Microsoft

Built on Microsoft's latest architecture, CentrePal evolves with Teams. As Microsoft advances its AI capabilities, CentrePal stays at the cutting edge — without costly migrations or third-party add-ons.



Delivered by Conversant, the UK's exclusive CentrePal partner

Conversant is the only organisation in the UK authorised to deliver CentrePal. This isn't a reseller relationship — it's an exclusive distribution partnership that gives Conversant a depth of knowledge, resource and support from CentrePal that no other UK provider can match. When you deploy CentrePal through Conversant, you get:
  • The UK's only team with exclusive CentrePal expertise and certification
  • Expert implementation from planning and design through to go-live
  • Ongoing optimisation and support from specialists who know the platform inside out
  • Full integration with the C360 platform — giving you unified management, reporting and support alongside your CentrePal contact centre
  • UK-based support from Conversant's internal team, available via phone or C360 ticketing
Read the full press release

Get CentrePal within C360 Premium in the UK exclusively from Conversant

CentrePal is the contact centre technology that powers C360 Premium — Conversant's enterprise communications package for organisations with 200 or more users. Alongside Direct Routing telephony and Numonix compliance call recording, CentrePal gives C360 Premium customers the world's first Microsoft Unify certified contact centre, natively inside Microsoft Teams.

Conversant is the only organisation in the UK authorised to deliver CentrePal. This isn't just a reseller relationship — it's an exclusive distribution partnership that gives Conversant a depth of knowledge, resource and support from CentrePal that no other UK provider can match.
Everything managed in one place. One partner. One platform.
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Voice & Telephony

Enterprise-grade Teams telephony with full number management, high availability and global coverage.
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contact centre

The world's first Microsoft Unify certified contact centre — enterprise omnichannel, AI-powered, natively in Teams.
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call recording

ISO 27001 certified, SOC 2 Type II accredited enterprise compliance recording with multi-layer encryption.
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c360

Unified management, reporting, support and subscription — all in one place.
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Frequently asked questions

CentrePal is an enterprise-grade contact centre solution built natively for Microsoft Teams. It is the world's first contact centre to achieve Microsoft's Unify certification — the deepest level of Teams integration available — and delivers omnichannel customer engagement, intelligent routing, AI-powered agent tools and enterprise analytics, all from within the Microsoft Teams interface.

Conversant is the exclusive UK distributor for CentrePal. This means that any UK organisation wanting to deploy CentrePal must do so through Conversant. There is no other UK route to market for this technology.

Microsoft Unify is the latest and most advanced integration model for contact centres in Microsoft Teams. Built on Teams Phone Extensibility and Azure Communication Services, it eliminates the need for SIP trunks or third-party connectors and delivers a truly native Teams experience. CentrePal was the first contact centre globally to achieve Unify certification.

CentrePal is designed for enterprise organisations — typically those with 200 or more users. It is built for complex, high-volume customer engagement environments where performance, resilience, AI capability and governance are critical requirements.

CentrePal integrates with Microsoft Teams using the Unify model — Microsoft's most advanced integration framework. This means it operates at the core of the Microsoft stack using Azure Communication Services, rather than sitting alongside Teams as a separate application. The result is a native experience that feels like part of Teams itself.

Yes. CentrePal supports Microsoft Operator Connect, Direct Routing and Calling Plans, giving organisations the flexibility to maintain their existing carrier relationships and telephony infrastructure while adding enterprise contact centre capability on top.

CentrePal's cloud-native, zero-footprint architecture means deployment is significantly faster than traditional contact centre solutions — often measured in days rather than months. Because agents work entirely within Teams, training time is also minimal. Conversant's team manages the full implementation process from design through to go-live.

CentrePal supports voice, chat, email and web chat from a single unified interface inside Microsoft Teams. It also includes outbound SMS during live calls, AI-powered chatbots for 24/7 self-service, and an attendant console for reception and switchboard teams.

Yes. CentrePal is ISO 27001 certified and Microsoft Teams certified, with all data hosted on Microsoft Azure infrastructure. It supports Microsoft Entra ID (Azure Active Directory) single sign-on and is built to meet the security and governance requirements of enterprise organisations.

CentrePal is the contact centre technology at the heart of C360 Premium — Conversant's enterprise communications package. It works alongside Direct Routing telephony and Numonix compliance recording, all managed through the C360 platform which provides unified reporting, subscription management and support in one place.

Pricing tailored to your organisation.

Enterprise contact centre deployments are never one-size-fits-all. Get in touch or book a demo and we'll put together the right solution for your organisation's size, structure and requirements.

Set up C360 free trial

Try before you buy with our 14-day free trial. Book a slot with our team and we'll get you all set up.
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Set up Insights360 free trial

Try before you buy with our 14-day free trial. Book a slot with our team and we'll get you all set up.
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Book a coffee & chat

Do you have a question or want to look at C360 for yourself? Book a meeting with one of our team.
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Send us an email

For questions, enquiries and everything else, drop us an email and we'll get back to you.
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Copyright © 2026. Conversant Technologies Ltd. All rights reserved.

Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.