Conversant Technology

ROGER365.io Contact Centre for Microsoft Teams

The omnichannel contact centre that lives inside Microsoft Teams.
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AI-powered omnichannel contact centre. Natively inside Microsoft Teams.

ROGER365.io is a Microsoft certified, AI-powered omnichannel contact centre solution built natively for Microsoft Teams. It transforms Teams into a fully featured customer engagement hub — handling voice, web chat, WhatsApp, SMS, social messaging and email from a single, familiar interface.

Conversant is the exclusive UK distributor for ROGER365.io — the only organisation in the UK authorised to deliver it. If your organisation needs a mid-market omnichannel contact centre natively inside Microsoft Teams, there is only one place in the UK to get it.

What makes ROGER365.io different?

ROGER365.io isn't a contact centre that connects to Microsoft Teams — it's a contact centre that lives inside Microsoft Teams. Built on Microsoft's Extend and Unify integration models, it operates natively within the Teams environment, so agents work in the interface they already know without switching between applications or losing context.

Microsoft 365 certified

ROGER365.io has achieved Microsoft 365 App Certification — independently validated for security, privacy and enterprise-grade reliability within the Microsoft ecosystem.

certified on both Extend and Unify

ROGER365.io holds Microsoft certification on both the Extend and Unify integration models — one of only a handful of contact centre solutions globally to achieve this.

Priced per queue, not per agent

Unlike most contact centre solutions, ROGER365.io is priced per queue rather than per agent — giving your entire team access without extra per-seat costs as you grow.

Deployed in under 10 minutes

ROGER365.io is cloud-native and can be fully deployed in less than 10 minutes — with no hardware, no complex configuration and no disruption to existing workflows.

ISO 27001 security certified

All data is hosted in secure Microsoft Azure datacentres with options for UK, European or global data residency. ROGER365.io complies with GDPR and other global privacy and security standards.



Every channel. One platform. Inside Teams.

ROGER365.io brings every customer communication channel into a single, unified interface within Microsoft Teams. Agents handle all interactions — regardless of how the customer chose to get in touch — without leaving Teams or switching between applications.
Full feature guide >

Voice

Enterprise-grade inbound and outbound calling with intelligent queue management, advanced routing and full supervisor visibility. 
  • Intelligent call queues with skills-based, round-robin and preferred agent routing
  • Inbound call management with callback request and favourites
  • Outbound calling with full call history and context
  • Supervisor monitoring, whisper coaching and barge-in capability

Web Chat & Chatbot

Engage customers visiting your website with live chat and AI-powered self-service — all managed from within Teams.
  • Embeddable web chat with customisable branding
  • AI-powered chatbot for 24/7 self-service and common query resolution
  • Seamless handoff from chatbot to live agent when needed
  • Full chat history available to agents on handover

Social Messaging

Manage every digital channel — WhatsApp, SMS, Facebook, Twitter and more — from the same Teams interface as your voice interactions.
  • WhatsApp Business integration
  • SMS and social media messaging in one unified queue
  • Consistent routing, logging and reporting across all channels
  • Full interaction history regardless of channel

Email

Handle high volumes of customer emails with AI-powered routing, classification and response suggestions — giving agents the tools to deliver faster, more consistent email support without leaving Teams.
  • AI-powered email routing and classification
  • Response suggestions to speed up agent replies
  • Full email history linked to contact records
  • Consistent management alongside voice and digital channels

Supervisor tools built for performance

ROGER365.io gives supervisors complete real-time visibility across the contact centre — with live dashboards, wallboards and coaching tools that make it easy to monitor performance, identify issues and support agents in the moment.

Real-time queue monitoring and live dashboards

Customisable wallboards for team visibility

Agent status tracking and occupancy monitoring

Live call monitoring with whisper coaching and barge-in

Historical reporting and trend analysis

Service level tracking and SLA monitoring

AI-powered intelligence at every step

ROGER365.io uses Azure OpenAI, Microsoft Copilot and advanced AI capabilities to give agents full context and intent upfront, automate routine tasks and suggest next steps — reducing effort, improving consistency and delivering better customer experiences.
  • Real-time caller context and intent surfaced before the agent responds
  • AI-generated suggested responses and next steps
  • Automated workflows reducing manual agent effort
  • Sentiment analysis to identify customer emotion during interactions
  • Translation technology for multilingual customer interactions
  • Microsoft Copilot integration for enhanced agent productivity

Get ROGER365.io within C360 Plus delivered in the UK exclusively by Conversant

ROGER365.io is the contact centre and social messaging technology that powers C360 Plus — Conversant's mid-market communications package for growing organisations. Alongside Direct Routing telephony and ClarifyGo compliance call recording, ROGER365.io gives C360 Plus customers a fully featured omnichannel contact centre natively inside Microsoft Teams.

Conversant is the only organisation in the UK authorised to deliver ROGER365.io. This isn't just a reseller relationship — it's an exclusive distribution partnership that gives Conversant a depth of knowledge, resource and support from ROGER365.io that no other UK provider can match.
Everything managed in one place. One partner. One platform.
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Voice & Telephony

Enterprise-grade Teams telephony with full number management and global coverage.

CONTACT CENTRE

AI-powered omnichannel contact centre — voice, chat, WhatsApp, SMS and email in Teams.

CALL RECORDING

Microsoft certified compliance recording with dual channel playback and quality tools.

c360

Unified management, reporting, support and subscription all in one place.

Frequently asked questions

ROGER365.io is a Microsoft certified, AI-powered omnichannel contact centre solution built natively for Microsoft Teams. It handles voice, web chat, WhatsApp, SMS, social messaging and email from a single interface inside Teams — giving agents a unified workspace and giving supervisors complete visibility across all channels.

Conversant is the exclusive UK distributor for ROGER365.io — the only organisation in the UK authorised to deliver it. Any UK organisation wanting to deploy ROGER365.io must do so through Conversant. Conversant handles implementation, PowerFrame customisation, integration with the C360 platform and ongoing support.

ROGER365.io supports voice, web chat, WhatsApp, SMS, Facebook, Twitter, email and more — all managed from a single unified interface within Microsoft Teams. Every channel is handled through the same queue management system, so interactions are routed, logged and managed consistently regardless of how the customer chose to get in touch.

The PowerFrame is a flexible integration layer within ROGER365.io that allows custom applications and business processes to be built directly into the contact centre workflow. Through the PowerFrame, Conversant can build bespoke CRM integrations, custom screen pops, automated workflows and tailored reporting — making ROGER365.io fit the way your business works rather than the other way around.

Yes. ROGER365.io is telephony infrastructure independent and works with Direct Routing, Operator Connect and Microsoft Calling Plans. You can add enterprise contact centre capability without changing your existing carrier or telephony setup.

ROGER365.io is cloud-native and can be fully deployed in under 10 minutes for a standard configuration. For organisations requiring PowerFrame customisation or bespoke CRM integration, Conversant's team works with you through a scoping and implementation process to ensure everything is configured correctly before go-live.

ROGER365.io uses a queue-based pricing model rather than charging per agent — meaning your entire team has access without extra per-seat costs as you grow. For pricing specific to your organisation, speak to Conversant's team who will put together the right package for your requirements.

Yes. ROGER365.io holds Microsoft certification on both the Extend and Unify integration models — one of only a handful of contact centre solutions globally to achieve this. It is listed in the Microsoft Teams store and Microsoft AppSource and has passed Microsoft's rigorous security, privacy and compliance audits.

Data is hosted in secure Microsoft Azure datacentres with options for UK, European or global data residency depending on your organisation's requirements. ROGER365.io complies with GDPR and other global privacy and security standards, and is ISO 27001 certified.

Microsoft Teams call queues provide basic call routing for small teams handling voice calls within Teams. ROGER365.io goes significantly further — delivering a full omnichannel contact centre with skills-based routing, multichannel support across voice, chat, WhatsApp, SMS and email, CRM integration, AI-powered workflows, real-time and historical reporting, supervisor tools including monitoring and whisper coaching, and PowerFrame customisation. It's the difference between basic call handling and a fully featured enterprise contact centre.

Pricing tailored to your organisation.

Every contact centre deployment is different. Get in touch or book a demo and we'll put together the right solution for your organisation's size, channels and requirements.

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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.