Insights360 shortlisted for Innovation at South West Awards

For most quality teams the honest answer is a small slice. Someone picks a few recordings, scores them, and the rest of the conversations go unheard. That gap is what Insights360 is built around, and this Thursday it's in front of the judges at the South West Business of the Year Awards, in the Innovation category.

The South West Business of the Year Awards are led by TheBusinessDesk.com. Judges assess entries through site visits and shortlist interviews, then the shortlisted businesses are invited to present to the panel. The winners are revealed at a black-tie evening at the Bristol Harbour Hotel on Thursday 12 November.

Insights360 is on the Innovation shortlist, and as a Bristol company we're glad to be there on our own doorstep.

When we launched Insights360 in February 2026, we pointed at a familiar picture. Many organisations still rely on manual call audits and limited reporting, and traditional tools only sample a small percentage of calls. Whatever sits outside the sample stays invisible, including the good calls you'd like to learn from and the awkward ones you'd want to catch early.

It's our conversational intelligence platform. It works through your recorded calls automatically once they've finished, so it's post-call analysis rather than something running during the conversation. For each call it:

Because the scoring follows your framework, a team with an established QA or training process can keep using it rather than learning someone else's template. Insights360 doesn't record calls itself, so it sits on top of the recordings you already have.

We don't know the judges' reasoning, so this is our own view. We think it comes down to three things. Insights360 looks at every recorded call instead of a sample. It measures calls against your own rules. And the coaching it produces points at a moment in a conversation, which gives a supervisor something specific to talk through with an agent.

We'll be at the ceremony on Thursday and we're looking forward to it. Whatever the result, it's a good moment to thank everyone who's worked on Insights360, and we'll share how the evening goes.

If you're working out how to get more from the calls your team already has, we're happy to talk it through.