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FAQs

Find the answers to frequently asked questions

Unified Communications FAQs

Unified Communications (UC) refers to the integration of various communication tools and technologies into a single platform. It combines real-time communication services such as voice, video, instant messaging, and presence with non-real-time services like voicemail, email, and conferencing.

UC enhances workplace communication by providing a unified platform where employees can seamlessly collaborate through various channels. This integration streamlines communication, making it more efficient and effective.

Yes, UC platforms like C360 can integrate with various business applications such as customer relationship management (CRM), email, social media and productivity tools. This integration enhances workflow and centralises communication within familiar environments, such as Microsoft Teams. 

UC platforms provide a unified multi-channel communication solution, allowing users to switch seamlessly between voice, video, chat, and other communication channels within a single interface.

Yes, UC can enhance customer interactions by enabling efficient communication between employees and improving response times. Integrating UC with customer-facing systems contributes to a better customer experience.

UCaaS is a cloud-based model that integrates various communication and collaboration tools, such as voice, video, messaging, and conferencing. Unlike traditional systems, UCaaS is hosted in the cloud, providing flexibility and scalability.

C360 FAQs

Yes, each deployment is fortified with a dedicated firewall, essentially functioning as a robust security gatekeeper. This ensures that only authorised data traffic is allowed, safeguarding your sensitive information.

Furthermore, we offer the option for IP-specific access. This means we can configure your system so that only devices with pre-approved IP addresses can connect to your instances, enhancing security by restricting access to a select group of known, trusted users.

Additionally, we can facilitate the implementation of site-to-site VPNs. This creates a secure, encrypted connection between your office network and our services, resembling a direct, private line. This not only ensures data integrity and confidentiality during transmission but also aligns with best practices for secure remote access in a business environment.

Setting up your services with us is straightforward and tailored to meet the needs of your business efficiently. Our team takes the lead in integrating your Microsoft Teams environment into our platform. This process involves a comprehensive setup where we enable Microsoft Teams to function not just as your collaboration tool but also as your advanced telephone system.

We handle all the technical aspects, ensuring a seamless transition with minimal input required from your end. Our focus is on delivering a hassle-free experience, allowing you to leverage the full capabilities of Microsoft Teams for both internal communications and external calls, all within a unified system.

Our dedicated support team will be available to guide you through each step, addressing any queries you might have, and ensuring that the setup aligns perfectly with your business requirements.

Yes, C360 is designed to cater to businesses of all sizes. Its modular structure allows businesses to tailor the solution based on their specific needs and scale as they grow.

Absolutely. C360 offers flexibility, allowing businesses to customise their experience by selecting and integrating specific modules that align with their communication and operational requirements.

C360 provides omnichannel solutions, allowing businesses to manage multiple communication channels seamlessly. This enhances customer engagement by ensuring consistent and cohesive interactions across various platforms, such as email, social media, and chat.

C360 contributes to cost savings by offering a unified platform that consolidates communication channels. This reduces the need for multiple suppliers and platforms, resulting in operational efficiency and lower costs.

Teams Calling FAQs

Yes, we offer streamlined assistance for porting your phone numbers to C360. Our team will guide you through the necessary documentation and coordinate with your current provider for a smooth transition. We prioritise ensuring minimal disruption to your business and aim to maintain operational continuity during the switch. Trust us to handle the process efficiently, allowing you to quickly benefit from your porting event.

Yes, MS Teams can be integrated with existing phone systems to ensure a smooth transition and allow you to leverage its collaborative features alongside your traditional setup.

Microsoft Teams prioritises security, employing encryption and compliance features to safeguard your business communications. It adheres to industry standards and regulations.

Yes, MS Teams is designed to scale and can accommodate large numbers of users in an enterprise environment, making it suitable for businesses of all sizes.

MS Teams complies with emergency calling standards, including E911 support. Users can make emergency calls, and the system will transmit location information to emergency services.

While you can make calls using the Teams desktop or mobile app, some organisations prefer using certified IP phones. Microsoft has a list of certified devices that work seamlessly with Teams.

Contact Centre FAQs

A Contact Center for Microsoft Teams is a unified communication solution that seamlessly integrates with the Teams platform, enabling organisations to efficiently manage and handle customer interactions, including calls, chats, and other communication channels.

Customer data is handled with the utmost security and compliance. The contact center solution adheres to data protection regulations and ensures that sensitive customer information is encrypted and stored securely within the Microsoft Teams environment.

Yes, a Contact Center for Microsoft Teams can seamlessly handle omnichannel communication, allowing agents to engage with customers through various channels such as voice, chat, email, and more, all within the Teams platform.

Yes, the Contact Center for Microsoft Teams offers customisation options to tailor the solution to specific business requirements. This includes configuring workflows, call scripts, and integrating with other business applications.

Yes! We offer a 14-day free trial. Please let us know if you'd like to try it out. 

Yes, our contact center solution is designed to be scalable, allowing businesses to easily add or reduce the number of agents and adapt to changing requirements.

Social Media Messaging FAQs

Social media integration allows customer support teams to centralise communication, respond to customer messages in real-time, and manage social interactions within the familiar Microsoft Teams environment.

Yes, integrated solutions often provide a unified interface within Microsoft Teams, enabling agents to view and respond to social media messages alongside emails, chats, and other communication channels.

Yes, our social media integration offers features for tracking and managing interactions, including message history, customer profiles, and performance analytics.

Yes, our social media integration solution offers automation features, allowing organisations to set up predefined responses or chatbots to handle common inquiries, improving response times and efficiency.

Yes, agents can receive real-time alerts or notifications for new social media messages, ensuring prompt responses to customer inquiries.

Interaction Recording FAQs

Interaction recording for Microsoft Teams is a feature that allows businesses to record and store any interaction that take place within the Teams platform. This includes audio and video calls, meetings, images, files and chat conversations.

Our Interaction Recording Module integrates with almost any on-premises or hosted phone system, plus Microsoft Teams, with options to store your recordings onsite or in the cloud. All recordings are encrypted and stored for as long as you need to satisfy regulations such as MiFID II, Dodd-Frank and HIPAA.

Yes, you can choose from a range of options to ensure card payment details aren’t recorded, including both browser and app-based automated pause and resume recording, DTMF suppression, or our cloud-based payment IVR solution.

Microsoft Teams does not provide native built-in interaction recording features.
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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.