Effortless call and workflow management for Microsoft Teams powered by Conversant Technology
A secure, reliable and easy-to-manage customer care solution
Designed for collaborative call handling, the Teams Queues app is native solution that empowers organisations to efficiently manage customer engagement.
Key features
Efficient Call Routing
Automatically route incoming calls to the right team or agent based on predefined rules.
Customisable Queues
Tailor call queues to match your business needs and ensure the right prioritisation.
Real-Time Analytics
Monitor live queues, call statuses, and agent availability for immediate insights.
Seamless Teams Integration
Keep everything in one place—Teams is your hub for both communication and call management.
Call transfer and Escalation
Quickly escalate or transfer calls to the appropriate team member with just a few clicks.
Enhance your workflow with Copilot
Experience a new level of efficiency and productivity with Copilot in the Queues app. Copilot enables you to:
Organise Tasks: Create, prioritise, and categorise tasks effortlessly, ensuring you stay on top of your to-do list.
Automate Processes: Save time and reduce errors by automating repetitive tasks.
Gain Insights: Analyse your task data to uncover productivity trends and identify areas for improvement.
Collaborate Seamlessly: Assign tasks to team members, set deadlines, and track progress with ease.
Stay Informed: Receive reminders and notifications about upcoming deadlines and important updates.
Why choose Conversant to enhance your business communications
Setup and Configuration
We specialise in setting up and configuring Microsoft Teams communication apps, including Teams Queues, Voice for Teams, and the ROGER365.io contact centre, tailored to your business needs.
We ensure that the setup process is smooth and efficient, with minimal disruption to your daily operations. Our team works swiftly, so your business can keep running while we do the heavy lifting.
Our work doesn’t stop once the setup is complete. We provide continuous support and guidance to help you get the most out of your Teams communication apps.
Get even more from your Teams experience with C360
But we don’t just stop at setup. At Conversant, we’ve also built C360, our own management platform designed to integrate with Microsoft Teams communication apps. C360 enhances existing features and fills in the gaps where your current setup might be missing critical components such as:
Advanced Reporting
Custom Dashboards
Powerful Analytics
By integrating C360, you get a comprehensive solution that brings all your Teams communication data into one place, providing actionable insights and helping you make data-driven decisions. This added layer of functionality ensures that your communication apps are not just operational, but optimised for your business growth.
Choosing Conversant means choosing peace of mind. Let us take care of the technical setup and enhancement, so you can focus on what matters most—growing your business.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
