Development as a Service

Unlock the full potential of your contact center with our customised development services, designed to streamline operations and boost customer satisfaction.

Custom Solutions for Superior Performance

Our expertise in Contact Centre software allows us to create bespoke features tailored to your business needs that seamlessly integrates with your current systems. 

Seamless CRM Integration

Streamline workflows by providing agents with immediate access to customer information within the Contact Centre, enabling personalised service and efficient issue resolution.

Knowledge Base and FAQs

Support agents with quick access to information, reducing call handling times and improving the consistency and quality of responses.

Personalised IVR Systems

Enhance customer experiences by directing callers to the appropriate resources or agents based on their specific needs and preferences.

Custom Reporting and Dashboards

Access actionable insights through tailored reports and visualisations, helping managers make data-driven decisions to optimise performance and efficiency.

Streamlining workflows with CRM integration

Utilising the PowerFrame feature within our Contact Centre module enables you to craft bespoke shortcuts and deliver targeted content directly from your contact center interface, tailored precisely to your business requirements.

This integration eliminates the need to navigate across multiple platforms, streamlining workflows and enhancing efficiency.

By seamlessly embedding external applications or resources within the contact centre environment, teams gain immediate access to relevant tools and information without disruptions. 

Direct your callers to the right agents

Enhances customer experience by directing callers to the appropriate resources or agents based on their specific needs and preferences, including:
  • Language Preferences: Offering multiple language options to cater to diverse customer bases
  • Customer Segmentation: Routing calls based on customer type (e.g., VIP customers receive priority service)
  • Issue Type Routing: Directing calls to specialized departments (e.g., technical support, billing)
  • Self-Service Options: Providing automated responses for common inquiries to reduce wait times and improve efficiency
  • Callback Features: Allowing customers to request a callback, reducing their wait time on hold

Customised PowerBI Reporting

Enhance your data analysis and visualization with our tailored PowerBI reporting solutions. Our team of experts works closely with you to design and implement custom dashboards and reports that meet your specific business needs.
  • Tailored Dashboards: Create interactive and visually appealing dashboards that highlight your key performance indicators.
  • Advanced Data Integration: Seamlessly integrate data from multiple sources for a comprehensive view.
  • Real-Time Analytics: Gain insights with up-to-date data to make informed decisions quickly.
  • User-Friendly Interface: Empower your team with intuitive tools to explore data and generate reports effortlessly.

Flexible Payment Options

Start your software development journey without financial strain. We offer a flexible payment model that spreads costs over your contract's duration. Contact us to tailor a payment plan that suits your needs and begin your project without upfront costs.
Save money with Conversant Technology

Make an enquiry

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.