C360 MODULE:

Teams Calling

Streamlined communications, with crystal-clear calls and connectivity, all from within Microsoft Teams.

Seamlessly meet, chat and collaborate in real time 

Make and receive calls and chats to other Microsoft Teams users, landlines, and mobiles around the world.

Easier, quicker, and more auditable than a traditional phone system, Teams Calling seamlessly integrates with your existing Microsoft Teams environment to provide a scalable solution and complete connectivity using any device, anywhere, any time.

The time to go digital is now!

The world of telecommunications is changing. For decades, the era of the PSTN is coming to a close as telecommunications providers prepare to shut it down. We've got all the information you need to understand what the PSTN switch-off means for your business and how you can prepare.

Transform your business communications with Teams

By seamlessly integrating all of your voice communications into your Microsoft Teams environment, you’ll be well on the road to creating a comprehensive and unified solution that simplifies communications, enhances productivity, and empowers business growth.

Beyond the potential cost savings associated with lower setup and maintenance expenses, digital phone systems, particularly Microsoft Teams, offer unparalleled flexibility and scalability.

Key features

Teams Calling transforms your Microsoft Teams environment into a powerful communication tool that combines the robust features of a traditional phone system with the flexibility and convenience of modern digital collaboration.

Direct Routing

Connect your existing telephony infrastructure to Microsoft Teams, enabling outbound and inbound calls to and from the public telephone network.

Call Management

Easily manage call forwarding, auto attendants, call queues, and voicemail, all from within your Microsoft Teams platform.

Unified Communications

Consolidate all your communication channels — calls, meetings, chat, and social — into a single application, enhancing user experience and productivity.

Global Reach

Teams Calling helps you stay connected with customers, colleagues, and suppliers around the world, without worrying about call costs spiralling out of control.

Customise and personalise your IVR systems 

With our Development as a Service offering, you can enhance your customer experience by personalising your phone lines or set up bespoke call flows to direct callers to the appropriate agents based on their specific needs and preferences

Frequently Asked Questions

Yes, we offer streamlined assistance for porting your phone numbers to C360. Our team will guide you through the necessary documentation and coordinate with your current provider for a smooth transition. We prioritise ensuring minimal disruption to your business and aim to maintain operational continuity during the switch. Trust us to handle the process efficiently, allowing you to quickly benefit from your porting event.

Yes, MS Teams can be integrated with existing phone systems to ensure a smooth transition and allow you to leverage its collaborative features alongside your traditional setup.

Microsoft Teams prioritises security, employing encryption and compliance features to safeguard your business communications. It adheres to industry standards and regulations.

Yes, MS Teams is designed to scale and can accommodate large numbers of users in an enterprise environment, making it suitable for businesses of all sizes.

Yes, MS Teams complies with emergency calling standards, including E911 support. Users can make emergency calls, and the system will transmit location information to emergency services.

While you can make calls using the Teams desktop or mobile app, some organisations prefer using certified IP phones. Microsoft has a list of certified devices that work seamlessly with Teams.

Manage all your communications modules with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal C360 with any of our products.

With C360 you’ll have instant access to detailed call analytics and reports that help you minimise operational costs, increase efficiency, and optimise the effectiveness of every customer interaction. With inbuilt tools to monitor call quality, outcomes, and customer journeys, you’ll be able to target training where it’s needed most.

And with a clear understanding of call patterns and agent workloads, you’ll be able to plan staffing levels to minimise costs without impacting customer service.

Enhance MS Teams further with our other modules

Contact Centre
The official ROGER365.io software
Social Messaging
Integrate Social Media into MS Teams
Call Recording
Secure and compliant call recording and storage
Development as a Service
Custom development work to suit your business needs
Tablet with a keyboard showing data and graphs

Make an enquiry

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.