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C360 MODULE:

Call Recording

Recording calls is essential for compliance in a range of sectors and businesses, and our call recording solutions work seamlessly with Microsoft Teams.

Award winning compliant call recording for Microsoft Teams

Capture and securely store every interaction within your Microsoft Teams ecosystem. From call recordings to AI powered transcripts and file storage, you will have peace of mind that everything is captured and stored securely.

Never miss a word with ClarifyGo

Our Call Recording software, ClarifyGo Powered by Oak Innovation, is a Microsoft certified call recording solution designed for Microsoft Teams. It features compliance recording, secure storage, and performance analysis, utilising the Microsoft Graph API for seamless integration.

ClarifyGo provides user-defined dashboards, real-time wallboards, and comprehensive reporting tools to manage call traffic and resources effectively. Our solution empowers businesses to enhance customer interactions, ensure compliance, and gain actionable insights from their communications.

Seemlessly integrate with your Microsoft Teams ecosystem

When you choose Call Recording from Conversant, you can also add our fully native Contact Centre into Microsoft Teams that will work directly with our Call Recording module to capture the widest possible range of Teams communications and help you understand them better. But, that's not all, get our free Service Management Portal, C360,  with any module subscription, unique to Conversant Technology. 

Call Recording

Our Call Recording software is the easiest way to start recording your MS Teams conversations. When integrated with our other communication modules, you'll have access to a rich source of business and customer insights enabling you to learn and improve your cutomers experience.
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Contact Centre

Simplfy communication workflows and empower agents to manage calls, chats, and social media messages all within Microsoft Teams. With our Contact Centre, you’ll be able to deliver exceptional customer service, increase efficiency, and reduce operational cost.
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C360

C360 is our simplified Service Management Portal giving you full access to your Microsoft Teams Communication modules, services and data all in one place. Complete with enhanced PowerBI reporting that goes above and beyond the standard MS Teams reporting. 
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Intelligent AI powered analytics

Our Contact Centre and Call Recording software seamlessly integrate to deliver comprehensive solutions for your business. Leveraging advanced AI technologies such as text-to-speech, transcript writing, and summary creation, we provide in-depth analytics and sentiment analysis from recorded calls.

These insights help identify areas for improvement, enhance customer interactions, and drive business performance. Our integrated solutions ensure compliance and facilitate efficient handling of customer queries, leading to improved customer satisfaction and operational efficiency.
AI for Microsoft Teams

Easy search and playback

Easily search for, retrieve and playback calls when you want them by adding tags, flags and notes to your recordings to make filtering easy. Search by date, time, Teams user, phone number or account numbers to make searching quick and efficient.  

ClarifyGo will capture both sides of a conversation independently, meaning you can play back the call as a whole, or listen to each side in turn to clearly hear who said what. The dual channel playback brings clarity to every conversation to improve understanding and support dispute resolution.

Data protection for your business, agents and customers

We take data and information security seriously, because it is. We understand you have a duty of care to protecting your employees and customers data.

Our Call Recording module prioritises security, with call encryption and HTTPS as standard, and a range of advanced recording options available to meet the demands of regulations including Dodd-Frank, FCA, GDPR, HIPAA, and PCI DSS.

You have full control over which calls are recorded and who can access them, as well as secure file sharing, allowing a time-limited link of a recording to be sent to the recipient, who can view it without the recording ever leaving the platform.
C360 by Conversant Technology

Complete Service Management and control with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal, C360 with any of our products.

C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels C360 aggregates information into a unified interface so you can:
  • Access all your call records
  • View the total number of recorded calls each day
  • View the number of recordings in progress
  • View your calling plans and licenses
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Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.