Conversant Blog

Keep up to date on the latest Conversant news, Microsoft Teams, trends and UCaaS industry news.

What AI Call Analytics Can Reveal About Customer Sentiment

10 March 2026

AI & Conversational Intelligence

AI Sentiment Analysis - How Well Do You Know Your Own Customers

AI Sentiment Analysis for Call Centres: How to Understand 100% of Your Conversations

3 March 2026

AI & Conversational Intelligence

AI Risk Management

AI Risk Detection: How to Spot Risk Before It Escalates

25 February 2026

AI & Conversational Intelligence

Microsoft Teams telephony communications packages launch

Microsoft Teams Telephony & Contact Centre Solutions: C360 Lite, Plus & Premium

19 February 2026

Sentiment Analysis

Set Agent Performance Standards Using Sentiment Analysis

17 February 2026

AI & Conversational Intelligence

The Way We Listen To Customer Conversations is Changing. And Why It Matters for Modern Businesses

10 February 2026

Sentiment analysis: The Next Evolution of Customer Experience

5 February 2026

Why MSPs Are Standardising Microsoft Teams Voice and CX in 2026

9 January 2026

Why Tiered Communication Packages Are Essential for MSPs in 2026

9 January 2026

5 Revenue Opportunities MSPs Can’t Ignore in 2026

9 January 2026

MSP & Partners

Microsoft Teams

5 Simple Ways to Grow Revenue with Microsoft Teams UC

6 January 2026

Microsoft Teams

5 Common Mistakes When Selling Microsoft Teams

6 January 2026

Ai agent performance

How AI Enhances Agent Performance in Contact Centres

30 October 2025

The Future of Microsoft Teams Partnerships

30 October 2025

MSP & Partners

PSTN Licencing

Microsoft Tightens Teams PSTN Licensing

13 October 2025

Microsoft Teams Voice & UC

Why Fragmentation Is Failing Your Customers

25 September 2025

Spotting Microsoft Teams Opportunities in Your Clients

25 September 2025

5 Signs Customers Want More Than Teams Calling

1 September 2025

business phone systems

Business Phone Systems: What Customers Really Want

1 September 2025

Legacy Phone Systems Are Becoming Obsolete

20 August 2025

Microsoft Teams Voice & UC

7 Ways Legacy Telephony Costs Time and Money

20 August 2025

Microsoft Teams Voice & UC

Monetise Microsoft Teams: The Top Strategy

3 April 2025

MSP & Partners

Are You Paying Too Much for MS Teams?

14 January 2025

Microsoft Teams Voice & UC

Microsoft Teams Queues App

Teams Queues vs ROGER365.io Contact Centre

27 September 2024

Unified Communications vs Omnichannel

The Difference Between UC and Omnichannel

12 August 2024

Microsoft Teams

Integrating Microsoft Teams into Your Contact Centre Strategy

1 August 2024

Four counters showing step by step process for omnichannel integration with MS Teams

How to Implement Omnichannel Communication with MS Teams

25 July 2024

10 Reasons Your Business Needs Omnichannel Communication

23 July 2024

Omnichannel & Digital Channels

AI Chatbot on a Laptop Screen

5 Key Benefits of AI-Driven Contact Centres for Microsoft Teams

16 July 2024

Tablet with a keyboard showing data and graphs

Why Businesses Should Transition to Digital Telephony

2 May 2024

Conversant Technology

Join Our Newsletter

Certificate 21362

Copyright © 2026. Conversant Technologies Ltd. All rights reserved.

Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.