We'll help you get started with your Microsoft Teams Communication strategy. From consultancy and deployment to training and support, we'll be with you every step of the way.
Unlock your business potential in 6 simple steps
We understand that your digital infrastructure forms the backbone of your business, so we take the time to truly understand your needs. At Conversant, we prioritise your success at every stage of the implementation process. From deployment and testing connectivity to delivering comprehensive training and go-live support, our team is committed to being there for you every step of the way.
Getting to know you
We prioritise gaining a comprehensive understanding of your business needs, begining with thorough consultations and discussions with key stakeholders to identify specific requirements, challenges, and objectives.
We conduct detailed interviews and workshops to delve into the intricacies of your telecomms operations, including current workflows, communication patterns, and pain points. Through active listening and collaboration, we aim to uncover both explicit and implicit needs, ensuring that our solution aligns perfectly with their unique business environment.
Our commitment to understanding your business ensures that the deployment of our software is not just a technological upgrade but a strategic investment that enhances productivity, collaboration, and ultimately, business success.
Try before you buy
Setting up a free trial allows our potential customers to experience our products firsthand, ensuring they make informed decisions before committing. At our core, we believe in transparency and trust, which is why we offer this opportunity.
It's a chance to explore the full range of features, see how our products integrate seamlessly into your daily operations, and gauge their impact on efficiency and success. We want every user to feel confident and satisfied with their choice.
Our implementation and deployment process is meticulously designed to ensure seamless transitions and optimal outcomes for our customers. From the initial consultation to post-implementation support, we prioritise clear and consistent communication at every stage.
Our team works closely with yours to understand unique requirements, devise tailored strategies, and execute with precision.
Throughout the process, we provide proactive updates and address concerns promptly through our flag-ship management portal, C360.
NPTC Group of Colleges
The thing that set Conversant apart was the personal service; they really went the extra mile.
Colin Bevan
Head of Information and Learning Technologies
Agent, Supervisor and IT Training
We understand that each organisation has unique requirements, which is why we provide various options for learning about our products. We'll develop customised training programs that cater to your specific needs, equipping your agents with the skills to leverage our communication tools to their fullest potential.
Agent training
Supervisor training
Technical training for your IT and Communications Teams
Software functionality
Understanding your data and reports
Ongoing support
Our commitment extends beyond deployment; we remain accessible for ongoing support and optimisation, ensuring your investment delivers sustained value.
If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance. C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team.
With a proven track record in delivering successful transformations, we are dedicated to exceeding expectations and forging enduring partnerships based on reliability and results.
Building on our commitment to customer success, our approach emphasises an ongoing partnership long after the initial deployment.
Beyond implementation, our dedicated account management team remains your trusted advisor, ensuring continuous optimisation and support tailored to your evolving needs. We proactively monitor performance metrics, conduct regular check-ins, and provide strategic insights to maximise the efficiency and effectiveness of our solutions.
Whether you're scaling operations, addressing new challenges, or exploring additional features, our team is here to collaborate and innovate with you.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
