A fully compliant Call Recording for Microsoft Teams. Gain a Free Trial for 30 days*
Conversant has a full-featured call recording solution for compliance and risk management working seamlessly with Microsoft Teams.
Its flexibility and ease of use will help your organization comply with the PCI-DSS, the new GDPR and MIFID II regulations.
The solutions's built-in capabilities (i.e. audit trails, time stamping, easy access to recordings, etc.) to help you maintain GDPR and MiFID II compliance.
Record 100% of calls or configure the system to selectively record only certain calls.
Easily search for, retrieve and playback specific calls based on multi-criteria searching and filtering of a long list of variables (time/date, agent ID, caller ID, etc.).
Store all communications for a minimum of 5 years, or for any duration you choose, using our flexible retention rules capability.
Easy – Simple to administer and use.
Full-Featured – Centralized management and remote site recording.
PCI-DSS Compliant - Provides the tools necessary to achieve full PCI compliance. While our solutions provides full technical support in reaching PCI compliance, PCI compliance depends on properly using configuration settings and/or API commands as well as making sure that the underlying infrastructure on which our solution is running is also PCI compliant.
MiFID II and GDPR Compliant - Allows you to remain compliant and in line with GDPR and MiFID II regulations.
Operating system agnostic - Linux or Windows and exports to standard file formats.
Limited Footprint – Unobtrusive packet-sniffing technology with little to no impact on your network.
Personalized – Recordings can be indexed by time, agent/employee, date, group, and a variety of other fields
Live Monitoring - Calls can be recorded & monitored in real-time based on supervisor permissions
Quality Management* - An agent Evaluation module that allows supervisors to evaluate, coach & measure agent performance via a customizable agent scorecard tool.
On-Demand Recording - Enables specified users to record only the calls they wish to record.
Screen Recording* - Monitors computer activity, synchronized with voice recording, giving management an integrated view of all desktop & phone interactions.
Multi-Site Call Recording - Record at multiple locations (even remote users) & manage the application at a central site.
Mobility Support - Allows for recordings of calls that are forwarded to another location.
Call Tagging - Allows people to add custom information to the recordings.
Audit Trail - Provides a record of who accessed any files on the platform and the time the files were accessed.
Multi-criteria Searching - View detailed call information based on numerous criteria – day, week, month, custom date range, IP extensions, etc.
Auto-delete and File Management - Allows for tenant-level file retention policies to be programmed for both long-term & short-term, either locally or off-site.
Selective Recording - Lets you define the inbound/outbound calls you want to record (all calls, % of calls or calls from specific number).
Look-Back Call Recording - Users can begin recording at any point during a call and still capture the entire call.
Fine-Grained Privileged Access - Easy & flexible security setup tool allows administrators to assign monitoring, recording and playback rights to specified users.
Audio File Encryption & Tamperproof Hashing - Secure access to the recordings, i.e. access by simple URL can be prohibited in general and allowed only for valid users who are logged into the web. Our solution may be configured to encrypt/decrypt files as well.
*Available through an add-on module
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