Microsoft Teams analytics and reporting

Measure and track all activities, driving Adoption, Productivity and Enforcement.

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Microsoft Teams Business Intelligence Suite

With the recent surge in numbers of home workers the adoption of Teams has accelerated exponentially; recent figures released by Microsoft show a growth of 70% of daily active users. The rapid shift to enable a home workforce has presented many organisations with challenges around business continuity and ensuring employee productivity levels are at a satisfactory level. 

Our solution enables you to track the Teams adoption and usage that matter most to you with an insightful array of reports available at your fingertips.

Insights into productivity levels are now at the forefront of many organisations reporting requirements, whether these are Teams Call Queue and Auto Attendants, agent call handling statistics or the general visibility of call analytics. Using our analytics dashboard gives the user insights into Teams usage.

Microsoft Teams Key Insights

Improve user adoption and boost productivity levels

User adoption is essential to the successful deployment of Microsoft Teams. Our solution is used to drive the adoption and highlight areas requiring further education and training within an organization.

Our intuitive and holistic dashboards provide the most crucial insights with measurable statistics and goals for your Microsoft Teams activity.

In a digital workplace that’s both dynamic and constantly looking to expand business opportunities, there’s an increasing need to maximize corporate productivity and collaboration overall and within Office 365 for end-user efficiency.

The advanced Microsoft Teams reporting available ensures that the workforce, regardless of location, is working as efficiently as possible and retaining business continuity.

Queue and Auto Attendant Reporting

Microsoft Teams Queue and Auto Attendant reporting has become an essential element of ensuring business continuity with a remote workforce to maintain SLA’s and the highest levels of customer satisfaction.

Call quality monitoring and proactive alerts

Monitoring call quality information is key to maintaining the highest levels of service delivery both internally and externally.

Users can set thresholds on certain call parameters such as call cost, duration, ring-time or call error code. An email is triggered and sent as soon as the call is terminated allowing for a pro-active response.

More Key Insights

Dashboards

Giving a snapshot view on a single day, users can select relevant dashboards with details on user adoption, call quality, employee productivity, Teams queue and AA performance. Filters can be applied at organization level to home in on specific business areas.

Trend Analytics

The ability to look at trends over a defined date range is available where filters can also be applied at OU level. These monitors ensure user adoption, call quality and service delivery are at acceptable levels and can include multiple data sources for example to monitor the transition to Teams from Skype for Business.

Automated Reports

Fully automated the reports can be filtered and sorted to ensure only the required insights are being delivered. The report designer adds another level of customisation allowing the user to create their own report templates from scratch.

Security Policies

An unlimited number of user policies can be defined restricting access at both organisational and feature level. Our solution also supports Microsoft Single Sign On.

Advanced voice services for Microsoft Teams platform

Contact centres

Improve customer service and experience for helpdesks, service lines, formal and informal contact centre environments.

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Call Recording

Compliant call recording for Microsoft Teams. MiFID II, PCI-DSS and GDPR compliant call recording available through your Microsoft Teams interface.

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Direct Routing

Communicate with the world thanks to our SIP trunks in more than 65 countries and International DID numbers.

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Analytics & reporting

Our suite of solutions delivers, in a single application, a Microsoft Teams advanced analytics, and reporting.

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