Analytics & reporting for Microsoft Teams

Measure and track all activities, driving Adoption, Productivity and Enforcement.

Microsoft Teams Business Intelligence Suite

Microsoft Teams Business Intelligence Suite

With the recent surge in numbers of home workers the adoption of Teams has accelerated exponentially; recent figures released by Microsoft show a growth of 70% of daily active users.

The rapid shift to enable a home workforce has presented many organisations with challenges around business continuity and ensuring employee productivity levels are at a satisfactory level. 

Insights into productivity levels are now at the forefront of many organisations reporting requirements, whether these are Teams Call Queue and Auto Attendants, agent call handling statistics or the general visibility of call analytics. 

Microsoft Teams Key Insights

Track the Teams adoption and usage that matter most to you with an insightful array of reports available at your fingertips.

Improve user adoption and boost productivity levels

User adoption is essential to the successful deployment of Microsoft Teams. Our solution is used to drive the adoption and highlight areas requiring further education and training within an organization.

Our intuitive and holistic dashboards provide the most crucial insights with measurable statistics and goals for your Microsoft Teams activity.

The advanced Microsoft Teams reporting available ensures that the workforce, regardless of location, is working as efficiently as possible and retaining business continuity.

Queue and Auto Attendant Reporting

Microsoft Teams Queue and Auto Attendant reporting has become an essential element of ensuring business continuity with a remote workforce to maintain SLA’s and the highest levels of customer satisfaction.

Call quality monitoring and proactive alerts

Monitoring call quality information is key to maintaining the highest levels of service delivery both internally and externally.

Users can set thresholds on certain call parameters such as call cost, duration, ring-time or call error code. An email is triggered and sent as soon as the call is terminated allowing for a pro-active response.

Curveball Solutions

"Conversant have given us the ability to offer our customers reduced costs and helped reduce our own costs by removing kit from our own data centre. By using Conversant we have gone up against some competitors."

Steve Brown, Technical Director

Tudor Rose

"Conversant were meticulous in creating a cyber secure environment where our staff could have access to the latest PBX functions. We are now in a position where we are being proactively supported and monitored."

Sian Partington, Tudor Rose International

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