Maximise your Teams experience with the MS Teams Queues App
Elevate your customer service and team collaboration with Microsoft Teams Queues. Seamlessly integrated within the Teams platform, the Queues app helps streamline call management, improve response times, and enhance teamwork—all without the need for additional software
Why Teams Queues is the right upgrade for your business:
Efficient Call Management - Manage customer calls without leaving Microsoft Teams.
Collaborative Call Handling- Enables team members to collaborate, transfer calls, and escalate issues as needed.
CRM Integration- View customer profiles alongside call information, improving call context and reducing time spent on each interaction.
Flexible Queue Management- Manage call queues, auto attendants, and configure settings, enabling greater flexibility and control over customer service workflows
Why work with Conversant?
Seamless Setup for Quick Deployment
Conversant ensures a fast and easy setup of your Teams Queues, seamlessly integrating with your existing Microsoft Teams environment, so you’re up and running in no time.
Tailored to Fit Your Business
We customise Teams Queues to match your business needs, optimising workflows and routing to enhance productivity and improve customer service.
Reliable Ongoing Support
Our expert support team is always available to ensure your Teams Queues runs smoothly, providing troubleshooting, updates, and guidance as needed.
Cost-Effective Solutions
With Conversant, you get more value from Teams Queues, than any other supplier, reducing operational costs whilst boosting productivity and customer satisfaction.
Unlock even more value with Conversant and C360
When you purchase Teams Queues and Direct Routing with Conversant, you will receive our unique C360 reporting and management plug-in at no additional cost, giving you even more from the Teams Queues App.
Advanced Reporting and Analytics - C360 provides in-depth, actionable insights and reporting, going beyond the basic features of Teams Queues, allowing you to track team performance and service metrics.
Data-Driven Decision Making- With C360, you can make informed decisions by analysing detailed visual reports and optimising your workflows for better operational efficiency.
Maximise your Investment - Get more value out of your Teams Direct Routing and Teams Queues by adding C360, improving your service delivery and overall productivity.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
