Cambridgeshire & Peterborough NHS Foundation Trust

<h1>Cambridgeshire & Peterborough NHS Foundation Trust</h1>

We’re incredibly proud to announce that we’re working with Cambridgeshire & Peterborough NHS Foundation Trust. 

‘Conversant provided an invaluable unified comms solution at a crucial time.’

Richard Matt MBCS, Associate Director, Business Technology, CPFT

Communication within the NHS is more important than ever, and we’re providing a solution for all members of staff in their mental health First Response Service and Admin Hubs. We’ve helped them supercharge their communications by adding on Voice for Teams, Call Recording, and cloud based Contact Centre features.

We are proud to be working with such an incredible trust in the fight against Covid-19 and beyond. 

For more information on our services, and to see how we can help you, get in touch today - give us a call on 03333 442801 or email enquiries@conversant.technology.

Phase 1:

After speaking with Richard Matt, Associate Director at Cambridgeshire & Peterborough NHS Foundation Trust, we devised a long-term approach to help them improve their telecommunications systems. After some initial testing, by the end of January, we had onboarded all members of staff, adding our Voice for Teams solution to their communication strategy. Our Direct Routing service allows members of the First Response Team and Admin Hubs to operate in a safe environment through remote, agile, and flexible working.

Voice for Teams

Phase 2:

Our speedy deployment enabled a boost in communication at a pivotal moment. Phase 2 will be a roll-out of our Contact Centre for Teams solution, which will be completed by the end of February. This update will enable more efficient communication and statistics, including directing calls to the best team member, and real-time reporting and recording of all calls.

Check back later this month to see the latest deployment updates. 

Contact Centre for Teams

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