Conversant Technology
C360 MODULE:

ROGER365.io Contact Centre for MS Teams

Upgrade your Microsoft Teams environment into a professional Omnichannel Contact Centre
Set up a 14-day free trial

Enterprise Contact Centre for Microsoft Teams

Take your communication strategy to the next level with the ROGER365.io native Contact Centre for Microsoft Teams. By simplifying communication workflows and empowering agents to manage calls, messages, and social interactions within a single communications environment, you’ll be able to deliver exceptional customer service, increase efficiency, and reduce operational cost.
  • Voice, chat and Social Messaging
  • Advanced AI capabilities
  • Attendant Console for Receptionists
  • Agent and Supervisor functionality
  • CRM Integration
  • Enhanced reporting and insights
  • Advanced Call Flow Editor
  • Workflow integration

Built for Microsoft Teams

Certified Microsoft Teams Solution

Microsoft 365 Certified

Key features

To see the complete set of features, book a free demo below.

Omnichannel Solution

Offer a seamless and integrated customer experience across multiple communication channels, including voice, chat, SMS, webchat, and social messaging, allowing for consistent and cohesive interactions.

Powered by AI

Utilise advanced technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimise customer experiences.

Attendant Console

Effortlessly manage incoming calls with features such as favourites, calendar integration, callback request and note-taking capabilities ensuring smooth and efficient call handling.

Supervisor Functionality

Empower your supervisors with real-time insights and agent management capabilities. Seamlessly join calls, whisper, or listen-in to provide immediate support and coaching to your agents.

CRM Integration

Provide your agents with instant access to customer data from your CRM, enabling personalised service, data synchronisationand task management.

Reporting and Insights

Unlock advanced insights by seamlessly integrating PowerBI reporting and other management tools. Gain invaluable perspectives to support your business’ continuous improvement strategy.

Advanced Call Flow Editor

Optimise your call flows to ensure they’re directed to the right agents at the right time, enhancing customer satisfaction and operational efficiency

Workflow Integration

Empower your organisation by implementing systems to automate repetitive tasks and seamlessly integrate omnichannel communication into your workflow.
Book a demo

Integrated AI technology that supports your customers and your agents

Streamline your communication workflows and processes with the power of advanced AI capabilities and functions.  Utilise cutting-edge technologies such as Azure OpenAI, translation technology, Microsoft Copilot, and Sentiment Analysis to optimise customer experiences. By leveraging text-to-speech and speech-to-text capabilities, you can further enhance communication channels and provide a seamless experience for customers across all channels.
  • AI-Powered Translation: Real-time language translation to facilitate communication in multiple languages.
  • Sentiment Analysis: Assessing customer sentiment to tailor responses appropriately.
  • Voice synthesis and speech recognition:
    Use text-to-speech (TTS) and speech-to-text (STT) for more efficient and accessible communications

Social Media Integration

Connect all your social channels from web chat and SMS to WhatsApp, Facebook, and email and manage every customer interaction directly within Microsoft Teams. You can also enable chatbot support to handle routine queries, allowing agents to focus on higher-value tasks that boost productivity and insight.
Find out more

Subscription types

Whether you're starting with chat or scaling to full omnichannel support, pick a plan that fits your team's size, tools, and customer experience goals.
Basic
3,500
conversations per year
Getting started
  • Messaging only (WhatsApp, SMS, Messenger, live chat)
  • Attendant Console
  • Agent Module
  • Reporting & Analytics
  • C360 Management Dashboard
Get Quote
Professional
7,000
conversations per year
Everything in starter +
  • Agent Assist
  • Supervisor Module 
  • Live Data Wallboard
  • Powerframe (Internal Systems Integration)
  • CRM Integration
Get Quote
popular
Enterprise
15,000
conversations per year
Everything in professional +
  • All features included in Professional
  • 10 Hybrid Queue Licenses (Voice & Chat)
  • AI features and funtionality
  • Sentiment Analysis
  • Email integration
  • Virtual Queue
  • Transcription services
Get Quote

Attendant Console

Make transferring incoming calls to colleagues quick work. It provides receptionists or attendants with a real-time overview into their colleagues’ Teams status and Outlook Calendars. Using an integration with your CRM, the caller’s name and company are displayed immediately—making call handling effortless.

Professional Contact Centre

Enhance Microsoft Teams to effectively route conversations to the right agents equipped for an excellent customer experience. Optimise processes with a 360-degree customer view, streamlining communications through Microsoft Teams, empowering agents, and significantly improving customer experience.

Why choose a Microsoft contact centre

%
of customers use three or more channels to communicate with one company
%
of consumers cited “multiple options for communicating” as the most important feature of a company’s customer service department
%
of customers would switch to a different company if it could provide better CX
%
of customer service employees say switching between multiple communication channels has made it
challenging to meet customer needs

Enhance even further, whilst spreading the cost

The ROGER365.io Contact Centre stands as a pinnacle of adaptability, seamlessly integrating with any CRM system and Microsoft PowerApps to offer bespoke communication services. 

And with our expertise in Contact Centre software, we really excel in tailoring bespoke elements to meet the specific demands of our customers. By using the PowerFrame within the ROGER365.io Contact Centre users can weave custom applications into their communication workflows, tailoring services to their unique business needs.

This collaborative integration not only streamlines operations but also unlocks the potential for businesses to create bespoke services that align perfectly with their objectives.
Find out more

Manage all your communications modules with C360

Exclusively for Conversant customers, you'll get free access to our communication management portal C360 with any of our products.

C360 provides a comprehensive toolset to gain a holistic view of your communication platforms and services. By integrating data from all your communication channels such as email, messaging apps, and social media, C360 aggregates information into a unified interface.

Users can monitor interactions, track metrics like response times and engagement levels, and analyse trends across different platforms.

This consolidated overview enables businesses to streamline communication strategies, identify opportunities for improvement, and ensure a cohesive approach to customer engagement and internal communications.
More about C360

Frequently Asked Questions

Contact Centre software for Microsoft Teams is a powerful solution that transforms Teams into a fully functional customer service platform. It enables businesses to manage customer interactions directly through Teams, leveraging its robust communication capabilities.

Key functionalities include call routing, automated responses, real-time analytics, and reporting tools, all designed to improve agent productivity and customer satisfaction.

By leveraging Microsoft Teams as a unified communications platform, businesses can streamline their operations, enhance collaboration among agents, and provide a more responsive customer experience—all while maintaining the familiar interface of Teams.

Yes, the ROGER365.io contact centre is highly scalable, making it suitable for businesses of all sizes. Whether you’re a small startup or a large enterprise, our solution can grow with your business needs.

Absolutely! Our software easily integrates with a variety of CRM systems and other business applications, allowing for a seamless flow of information and improved productivity.

Yes, our software is designed with flexibility in mind. You can customise various features, such as call routing, reporting metrics, and user permissions, to meet your unique business requirements. You can find more information under our Development as a Service offering.

 

Getting started is easy! Simply schedule a free demo and learn more about how our software can transform your customer engagement strategy, you can even set up a 14-day free trial. 

Our other products 

Take a look at our other MS Teams modules that integrate together with the power of C360. 
Teams Calling
Voice for Teams with Direct Routing
Hands holding a mobile phone signing into Microsoft Teams
Social Messaging
Integrate Social Media with MS Teams
Call Recording
Secure and compliant recording and storage
C360
Communication Management Portal
Microsoft Gold Partner Logo
ISOQAR
ISO 9001
ISO 27001
Certificate 21362
© 2025 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.

Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.

Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.