Microsoft Teams Social Media Messaging Management
Remove the headache of multiple applications for your social media messaging.
Put WhatsApp, Twitter, SMS and more on a integrated omni-channel platform, using Microsoft Teams.
Omni-channel social, sorted
If you need to communicate with your students, colleagues, patients or clients, and you know your user groups respond better to some apps and platforms than others, you can boost engagement by choosing the right platform for the group. All managed from one central platform, so you don't miss a beat.
When you connect all your communications channels through our Social Media Engagement Hub, you can present all social media interactions within Microsoft Teams. WhatsApp, Facebook Messenger, Twitter, iMessage and many more are all displayed and handled through one straightforward MS Teams interface. Our Social Media Engagement hub enables users to centralise social media conversations within Microsoft Teams, completely eradicating the need for multiple interfaces. No more multiple logins and taking the guesswork out of remembering which account a conversation was facilitated through.
Centralise all social media conversations via Microsoft Teams. Take away the headache of multiple applications with multiple logins.
Integrate all social communications with your stakeholders on your CRM
Conversant will also make sure your social conversations are fully joined up, by integrating with your CRM. This will:
- Instantly provide data to agents to improve productivity
- Provide swift responses to customers
- Capture information automatically and quickly
- Route calls to agents based on parameters you control
- Direct customers to self-service information, saving them - and you - time and effort
Frequently-asked questions
What are Social Media Management Tools?
Social media messaging management tools are different from the social media planning platforms which help create and schedule social media posts.
Putting all your social media messaging in one place means you can stay in touch with all your customers, users and stakeholders without having to hop from one platform to another, and potentially lose track of what conversations have taken place.
Conversant Technology offers this solution, centralised on the Microsoft Teams interface, and enabling colleges to use whats app to message their students; GP practices to send coordinated SMS messages to patients, and travel agencies to use Twitter for customer support.
Why is Social Media Management important?
Putting all your social media messaging in one place means you can stay in touch with all your customers, users and stakeholders without having to hop from one platform to another, and potentially lose track of what conversations have taken place. This is all centralised for you on your Microsoft Teams platform if you use a service such as that provided by Conversant Technology.
How does Social Media Management work?
When you connect all your communications channels through a Social Media Engagement Hub, you can present all social media interactions within Microsoft Teams. WhatsApp, Facebook Messenger, Twitter, iMessage and many more are all displayed and handled through one straightforward MS Teams interface. Our Social Media Engagement hub enables users to centralise social media conversations within Microsoft Teams, completely eradicating the need for multiple interfaces. No more multiple logins and taking the guesswork out of remembering which account a conversation was facilitated through.
What does Social Media Management entail?
With social media messaging management, you can centralise all your social media conversations via Microsoft Teams and take away the headache of multiple applications with multiple logins. All at your fingertips on one, single, integrated omni-channel platform, so you don’t miss a beat - or lose a customer.