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Manage your social media

Centralise all social media conversations via Microsoft Teams and take away the headache of multiple applications with multiple logins. All at your fingertips on one, single, integrated omni-channel platform.

Manage your social media
Manage your social media

Omni-channel social, sorted

If you need to communicate with your students, colleagues, patients or clients, and you know your user groups respond better to some apps and platforms than others, you can boost engagement by choosing the right platform for the group. All managed from one central platform, so you don't miss a beat. 

When you connect all your communications channels through our Social Media Engagement Hub, you can present all social media interactions within Microsoft Teams.  WhatsApp, Facebook Messenger, Twitter, iMessage and many more are all displayed and handled through one straightforward MS Teams interface. Our Social Media Engagement hub enables users to centralise social media conversations within Microsoft Teams, completely eradicating the need for multiple interfaces.  No more multiple logins and taking the guesswork out of remembering which account a conversation was facilitated through. 

Our Social Media Engagement hub enables users to centralise social media conversations within Microsoft Teams, completely eradicating the need for multiple interfaces.  No more multiple logins, and you can take the guesswork out of remembering which account a conversation was facilitated through. 

Centralise all social media conversations via Microsoft Teams. Take away the headache of multiple applications with multiple logins.

Manage your social media

Integrate all social communications with your stakeholders on your CRM

Conversant will also make sure your social conversations are fully joined up, by integrating with your CRM. This will:

  • Instantly provide data to agents to improve productivity
  • Provide swift responses to customers
  • Capture information automatically and quickly 
  • Route calls to agents based on parameters you control
  • Direct customers to self-service information, saving them - and you - time and effort
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  • “Conversant integrated our communications infrastructure, in the middle of both a pandemic and an aggressive acquisition strategy."

    Nick Dunford,
    Head of Workplace Technology for FNZ