Hybrid Working Solutions
If there is one thing that the pandemic has proven, it is that we need to be flexible in order to thrive, and many organisations’ legacy PBX systems do not allow for this, as well as being expensive to maintain.
With over half of UK employees now at least partially home-based, we have focussed our energies and talents on removing the barriers to effective multi-location working, by harnessing the might of Microsoft Teams to create a holistic virtual workplace. Wherever, whenever, however it works for you.
Microsoft Teams enables not only call and meeting facilities, but also application integration all based in the cloud. At Conversant we then add in our comprehensive selection of wraparound solutions that make it possible for you to provide a fully unified voice and telephony service, including call routing, contact centre, call analytics, social media management and compliance call recording, complete with integration into your CRM.
Everything in one place
This creates a complete hybrid working solution, so you don’t miss a call or lose a document. It maximises return on your Microsoft investment, while increasing your efficiency and productivity. Moreover, supervisors and managers benefit from real-time information, enabling them to flag up concerns, assess agent deployment and analyse productivity and effectiveness, without dropping a beat.
Our solutions are designed to improve your organisation’s productivity and customer service, while we worry about the tech – making sure your system works, is fully secure, and future-proof.
Hybrid working solutions
Our comprehensive MS Teams portfolio can help you with
Thousands of users can’t be wrong
We specialise in solutions for healthcare, education, finance and commerce, ranging from Neath Port Talbot College in Wales (consisting of nine campuses and covering a third of the country, geographically), to Cambridge and Peterborough NHS Trust, to global finance giant FNZ. We have enabled tens of thousands of users to date, and have saved our customers untold amounts of time, stress and money.
This is what we do. And we believe this puts us ahead of the pack.
Is remote working a good thing?
This is the thousand dollar question. Remote working has enabled staff to be set up anywhere, giving great flexibility, especially for those juggling work with family life. It has saved on travel costs, petrol and commuting time. It can also lead to isolation and frustration, and if it isn’t managed properly, it can damage businesses as a result of poorly functioning technology and employees working in isolation, not being part of the team.
Both employers and employees can benefit from hybrid work, however, as it can help bring the best of office and remote work together. Employers can reduce office size, while growing staff numbers. Employees can enjoy a greater control of their life, increasing well being through a more personal work life balance. Both can enjoy productivity benefits and a more diverse place to work.
Companies like Conversant technology provide the solutions to make remote working function at its best, offering a comprehensive service which joins up Microsoft Teams with everything you need for a fully operational contact centre, integrated CRM system, social media messaging integration, call recording, data and analytics, anytime and anywhere.
How many companies are working remotely?
Here are the latest statistics for home working, as of August 2022:
16% of global firms are 100% remote
44% of companies globally still don’t, or can’t, allow it
People overwhelmingly choose remote or hybrid working for a better work-life balance
77% of employees say they are more productive working from home
The average income of remote workers is up to $4,000 or £3,000 higher than site-based employees
85% of managers believe that having teams with remote workers will become the new norm.
74% of workers say that having the option to work remotely would make them less likely to leave a company.
The three biggest challenges associated with remote work are unplugging after work (22%), loneliness (19%), and communication / collaboration (17%).
Why is working remotely the best way to work?
Working remotely can increase productivity when it is fully enabled in terms of having the right technology, such as a comprehensive Voice for Microsoft Teams suite plus the relevant software for an individual task, and staff are empowered to collaborate fully online. This is due to reductions in travel time and superfluous time socialising at work - although there is no substitute for personal contact. Team building and collaboration still require in-person meetings and activities, and staying connected at a personal level is vital for wellbeing.
Staff save considerable amounts of time and money on commuting, eating out and childcare when working from home.
How can remote working enhance productivity?
Remote and hybrid working can enhance productivity as it can be easier to focus, with fewer distractions - as long as staff are connected properly to colleagues and customers. There is however a danger of working ever-longer hours with no cut-off or separation between home and work, so managers need to be aware of this and monitor not only productivity from their home workers, but also their wellbeing.
What are the solutions for remote working?
Technical solutions for remote working include Voice for Microsoft Teams, Roger365 social media integration hub, Conversant 360 compliance call recording, data and analytics, and more. These put workers in touch with each other, and customers, from mobile, desktop, laptop or tablet, with everything integrated on one interface.
What does Hybrid or Remote Work mean?
Hybrid working, or remote work, is a flexible working model where employees work partly in the physical workplace, and partly remotely – at home or from another workspace. Combining working from home with an office presence to create a fluid in-between that allows workers to control where and how they work.
Both employers and employees can benefit from hybrid work, as it can help bring the best of office and remote work together. Employers can reduce office size, while growing staff numbers. Employees can enjoy a greater control of their life, increasing well being through a more personal work life balance. Both can enjoy productivity benefits and a more diverse place to work.
How do you make Hybrid Work successful?
Hybrid work has enabled staff to be set up anywhere, giving great flexibility, especially for those juggling work with family life. It has saved on travel costs, petrol, childcare and commuting time. It does have downsides if it isn’t managed properly, and can damage businesses as a result of poorly functioning technology and employees working in isolation, not being part of the team.
To make it successful, companies like Conversant technology provide hybrid working solutions to make remote work function at its best, offering a comprehensive service which joins up Microsoft Teams with everything you need for a fully operational contact centre, integrated CRM system, social media messaging integration, call recording, data and analytics, anytime and anywhere.
Which Hybrid Work model is best for your business?
Choosing the right hybrid working model depends on the nature of your business, organisation or industry. Most however find that having at least one or two days in the office is best for keeping working relationships functioning and projects on track.
It is absolutely vital to invest in the right technologies for working remotely, as if these do not perform, neither will your business, and it will cause frustration to staff and customers and service users alike.
How do you develop a Hybrid Workplace strategy?
The main choices are between ‘at will’ - the employee has full rein to choose; a designated number of office days, or an ‘office first’ policy with home working having to be agreed formally.
The employer is required is to create a safe and productive environment for their employees when implementing a hybrid working model.
This will involve forming the right policies and putting the right practices in place to make sure staff can continue to work. You are also responsible for creating a workspace that is technically capable of supporting hybrid work, with appropriate workstations both at home and in the office.
When implementing a hybrid working policy employers will also be expected to trust the employees to complete and manage their workload. You will also be expected to ensure your staff’s best interests are always taken into account.
How often should teams meet in person?
This is a matter for the individual organisation, but most find that a blended approach of one or two in-office days and the rest at home works well to create the right balance of interaction and productivity.
It is essential that the right technology is in place to enable remote working, to avoid frustration to employees and service users or customers alike.
How does Microsoft Remote Desktop work?
Microsoft remote desktop is an app for enabling home working - giving anytime, anywhere access. Microsoft Teams fully enables remote working, by connecting staff and customers or service users anywhere, any time, with fully connected functionality for call related functions including recording and transcription, call divert, file sharing and storage, CRM integration, chat, video and more.