Microsoft Teams Compliance Call Recording
Recording interactions is essential for compliance in a range of sectors and businesses.
Our sophisticated compliance and standard call recording solutions work seamlessly with Microsoft Teams.
Capture all interactions through Microsoft Teams - as you need to
Selective call recording
Record 100% of calls or configure the system to selectively record specific calls.
Searching and filtering
Easily search for, retrieve and playback specific calls based on multiple different criteria, searching and filtering through a long list of variables.
Store all communications
Store all communications for a minimum of 5 years, or for any duration you choose, using our flexible retention rules capability.
Conversant will help your organization comply with the PCI-DSS, the new GDPR and MIFID II regulations.
Comprehensive security
Our system's flexibility and ease of use will help your organization comply with the PCI-DSS, the new GDPR and MIFID II regulations
Audit trails
Our platform provides a record of who accessed any files on the platform and the time the files were accessed.
Time-stamping
Recordings can be indexed by time, agent/employee, date, group, and a variety of other options.
Live monitoring
Calls can be recorded and monitored in real-time based on supervisor permissions.
Easy access to recordings
Simple to administer and use, our call recording solution comes with a centralised management and remote site recording facility.
Multi-site call recording
Record at multiple locations (even remote users), but manage the application centrally.
Fine-grained privileged access
Administrators can assign monitoring, recording and playback rights to specified users.
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Rigorous compliance
A deep dive into the feature stack. A unified solution to manage all your call recording needs - from rigorous security and compliance to easy setup and administration.
Operating system agnostic
Linux or Windows and exports to standard file formats.
Limited footprint
Unobtrusive packet-sniffing technology with little to no impact on your network.
Personalised
Recordings can be indexed by time, agent/employee, date, group, and a variety of other fields.
On-Demand Recording
Enables specified users to record only the calls they wish to record.
Look-back call recording
Users can begin recording at any point during a call and still capture the entire call.
Selective recording
Lets you define the inbound/outbound calls you want to record (all calls, percentage of calls or calls from specific number).
Mobility support
Allows for recordings of calls that are forwarded to another location.
Call tagging
Allows people to add custom information to the recordings.
Multi-criteria searching
View detailed call information based on numerous criteria (day, week, custom range and IP extension)
Auto-delete and file management
Allows for tenant-level file retention policies to be programmed for both long-term & short-term, either locally or off-site.
Audio file encryption and tamper-proof hashing
Secure access to the recordings, i.e. access via a simple URL, can be prohibited in general and allowed only for valid users who are logged into the web. Our solution may be configured to encrypt/decrypt files as well.
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Frequently-asked questions
Where do I find call recording?
Call recording is a vital element of telephony services for many organisations, especially medical, legal and financial. It is a specialist service offered by voice communications companies such as us at Conversant Technology. It is generally an integration which runs off an organisation’s main voice service. On mobile phones, this may simply refer to the ability to press record during a call, but this is for personal rather than professional use.
Is call recording legal/a legal requirement?
Call recording is a legal requirement in certain situations, hence the message you often hear at the start of a call saying ‘calls will be recorded for training and monitoring purposes’. Organisations recording calls are legally obliged to let the caller know. What is illegal is to share the content of a call to third parties without the caller’s express consent.
How far do phone records go back?
For example, within the financial industry, call recordings must be legally kept for at least five years after the call date. In the majority of cases, however, call recording data is kept anywhere from 30 days to 6 months before being transferred to the server or deleted. In financial services, the minimum is generally six months.
How long should call recordings be kept?
For example, within the financial industry, call recordings must be legally kept for at least five years after the call date. In the majority of cases, however, call recording data is kept anywhere from 30 days to 6 months before being transferred to the server or deleted. In financial services, the minimum is generally six months.
How much does call recording cost?
Professional call recording is not free. The cost will depend on the number of minutes bought per user per month, and the level of service included. Call recording can include many services including translation, transcription, on-off recording, search and filter, time-stamping; on-demand, selective and look-back recording; live monitoring, multi-site call recording and fine-grain privilege access. However, on Microsoft Teams calls and meetings can be recorded as part of the package.
Does MS Teams record audio calls?
Any Microsoft Teams meeting or call can be recorded for future viewing. The recording captures audio, video, and screen sharing activity, and you can share it securely across your organisation.