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FAQs

Find answers to popular questions below.

  • What is unified communications?

    Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.

    Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.

  • What are the key benefits of unified communications?

    Streamlining hybrid working 

    Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.  

    Secure communications 

    As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.  

    Lower cost 

    When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency. 

    Better customer experience 

    Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.  

    Why do we recommend Microsoft Teams for your unified communications?

    Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.

    But what about... The hassle? 

    That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.  

    Staff adoption?  

    We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added. 

    VoIP Performance? 

    When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.    

    Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.  

  • Can I use my own SIP trunk?

    Yes, you can. See Additions.

  • Can I buy my own devices (handsets, headsets etc.)?

    Yes, you can - although our solution is compatible with most devices, please check before. Click here*Link to devices page*to see list of compatible devices we offer.

  • Is the solution secure?

    Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.

  • Can I port my numbers to you?

    Yes, we can help you port your numbers to us.

  • How long does the setup take?

    Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.

  • Do you offer on-premise solutions?

    Only on-demand.

  • Do you have a backup solution?

    Yes, daily backups are done for each individuals instance.

  • Who can become a partner?

    Any company wishing to offer Telephony and Unified Communications to their clients - the profile of our partners ranges from MSPs and IT solutions providers to Telecoms and cost reductions analysts.

  • Is there any cost to becoming a partner?

    No, there’s no cost at all for partnering up with us. You only pay a monthly fee for the instances you deploy.

  • Why should I become a partner?

    All market indications show the growth of the Unified Communication solutions and the migration to the Cloud. Without any CAPEX nor outlay, Emerald is the solution to have for expanding your customers based and adding a new revenue stream.

  • Who provides support?

    For your own clients, you will be their first line of support, while we will be your first line of support - we help you with everything related to our Emerald solution, from pre-sales advice to hardware and software related issues.

  • Can I migrate my existing clients to you?

    Yes, you can - whether you’re currently using a Public Cloud or have on-premise deployments, we can help you migrate your clients to our secure, private cloud solution

  • Do I need to hire additional personnel?

    No, we take care of everything in the background so regardless of how many clients you gain, you do not have to hire nor training any additional personnel.

  • Do you offer training and sales advice?

    Yes, we do offer our partners training, pre-sales advice and post-sales support. All that is part of our Emerald solution.

  • What Office 365 applications can I use to make calls?

    Although we are optimised for Microsoft Teams, we can also help with Skype for Business.

  • Does this work for international calls?

    Yes - Although it's worth making that clear when setting up.

  • How do I get set up?

    Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.

  • Can employees still use their telephones and headsets?

    Yes you can. You won't need to purchase any extra hardware and can continue operating in the same process but is done through Microsoft Teams rather than your telephone provider.

  • Who can partner?

    If you currently offer Microsoft Teams or are looking to add this to your services for an additional revenue stream. We make it simple!

  • How do clients get set up?

    You will need to ensure that your customer is first set up with the relevant Office 365 licences. We then put your client on our dedicated Microsoft Teams server and do all the work in the background in enabling voice. We make it simple for you and your customer!

  • Do you sell Office 365 licences?

    No. We work on an BYOL (Bring your own licence) model.

  • Can I migrate my existing customers?

    If your customers already are set up with Office 365, migrating to our service is simple - We do all the work!