Development as a Service

Unlock the full potential of your contact center with our bespoke development services, tailored to streamline operations and elevate customer experiences.

Elevate your Contact Centre performance with bespoke features

With our expertise in contact centre software solutions, we really excel in tailoring bespoke elements to meet the specific demands of our customers.

By deeply understanding the intricacies of each business, we can build custom features within your contact centre module, ensuring seamless integration with existing systems and alignment with unique operational requirements. Whether it's personalised interactive voice response (IVR) systems, dynamic call routing algorithms, or advanced analytics modules, we empower businesses to optimise their customer service workflows.

Through collaborative consultations and agile development methodologies, We ensure that every element is meticulously designed and implemented to enhance efficiency, improve customer satisfaction, and drive business growth.

Streamlining workflows with any integration

Utilising the PowerFrame feature within our contact centre module enables you to craft bespoke shortcuts and deliver targeted content directly from your contact center interface, tailored precisely to your business requirements. This integration eliminates the need to navigate across multiple platforms, streamlining workflows and enhancing efficiency.

By seamlessly embedding external applications or resources within the contact centre environment, teams gain immediate access to relevant tools and information without disruptions. This not only optimises productivity but also ensures a seamless customer experience by enabling agents to swiftly access the necessary resources to address inquiries or resolve issues.

Embark on your software development journey without the burden of upfront costs

We understand the importance of bringing your ideas to life without financial strain. That's why we offer a flexible payment model that allows you to spread the cost of development across the life of your contract. 

Contact us today to learn more about how we can tailor a payment plan to suit your needs and kickstart your software development journey without the financial strain.

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If you'd like a quote for C360 or would like to speak to one of our team about any of our modules and services, please leave your details and we'll be happy to talk to you further and give you a free, no-obligation demo.
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.