Function/Capabilty | ||
---|---|---|
Native MS Teams Contact Centre | ||
Direct Routing, Operator Connect & Teams Calling Plans | ||
Integration with SharePoint, Azure, PowerBI, SQL and more | ||
Omnichannel Solution - Voice, webchat, social messaging, and email | ||
Helpdesk and Support | ||
Attendant Console | ||
Call Recording and Storage | ||
Reporting and Analytics | ||
Scalability | ||
Customisable Features | ||
Service Management Portal |