Replace your existing phone system with Microsoft Teams cloud calling & start connecting with the world.
Upgrade your Microsoft Teams platform for a more connected future
Switching your old phone system to a cloud based digital system on Microsoft Teams will transform how you communicate, both internally and externally with your customers.
Beyond the potential cost savings associated with lower setup and maintenance expenses, digital phone systems, particularly Voice over Internet Protocol (VoIP) solutions, offer unparalleled flexibility and scalability.
And in the new era of remote work, digital phone systems enable employees to stay connected from anywhere, supporting a more flexible work environment.
Give your Teams a voice
If you're simply looking to enable the Voice element within your Teams environment, then our Teams Calling module is exactly what you need. You'll only need the following prerequisites to get you connected and we'll do the rest!
Microsoft 365 Subscription
Ensure your business has a Microsoft 365 subscription that includes Microsoft Teams.
Verify that users who need access to voice features have the appropriate licensing. Some voice features may require additional licensing beyond the basic Teams license.
Ensure that your network is configured to support voice traffic. Microsoft provides guidelines for network planning to optimise voice quality in Teams.
Full control and management with Direct Routing and C360
Unlike Calling Plans for Microsoft, Direct Routing allows you to connect Microsoft Teams to your own telephony infrastructure through a Session Border Controller (SBC).
With Direct Routing, you manage your own telephony connectivity, including obtaining and assigning phone numbers.
With C360 you will have access to view all your licences, calling plans and SIP channels as well as managed all your phone numbers.
The time to go digital is now!
The world of telecommunications is changing. For decades, the Public Switched Telephone Network (PSTN) has been the backbone of voice communication, connecting people across the globe.
But now, the era of the PSTN is coming to a close as telecommunications providers prepare to shut it down in December 2025. We've got all the information you need to understand what the PSTN switch-off means for your business and how you can prepare.
Moving to a digital phone system can also enhance productivity and streamline communications, reducing the need for multiple applications and improving collaboration amongst team members.
With C360 you can access detailed call analytics and reporting capabilities, providing you with valuable insights into call volumes, durations, and other metrics. These insights can help to improve customer service, and make data-driven decisions.
Understand peak calling times to plan staffing
Understand what happened on a call with easy to read call logs and drill through call journey
Monitor call quality
Optimise call handling
Teams Calling FAQs
Yes, we offer streamlined assistance for porting your phone numbers to C360. Our team will guide you through the necessary documentation and coordinate with your current provider for a smooth transition. We prioritise ensuring minimal disruption to your business and aim to maintain operational continuity during the switch. Trust us to handle the process efficiently, allowing you to quickly benefit from your porting event.
Yes, MS Teams can be integrated with existing phone systems to ensure a smooth transition and allow you to leverage its collaborative features alongside your traditional setup.
Microsoft Teams prioritises security, employing encryption and compliance features to safeguard your business communications. It adheres to industry standards and regulations.
Yes, MS Teams is designed to scale and can accommodate large numbers of users in an enterprise environment, making it suitable for businesses of all sizes.
MS Teams complies with emergency calling standards, including E911 support. Users can make emergency calls, and the system will transmit location information to emergency services.
While you can make calls using the Teams desktop or mobile app, some organisations prefer using certified IP phones. Microsoft has a list of certified devices that work seamlessly with Teams.
If you'd like a quote for C360 or would like to speak to one of our team about any of our modules and services, please leave your details and we'll be happy to talk to you further and give you a free, no-obligation demo.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: 15-16 Griffin House, Lower Park Row, Bristol, UK BS1 5BN.
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Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).
Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working. Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.
Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.