Teams Calling

Replace your existing phone system with Microsoft Teams cloud calling & start connecting with the world.

Upgrade your MS Teams platform with VoIP phone service integration

Switching your old phone system to a cloud based digital system on Microsoft Teams will transform how you communicate, both internally and externally with your customers. 

Beyond the potential cost savings associated with lower setup and maintenance expenses, digital phone systems, particularly Voice over Internet Protocol (VoIP) solutions, offer unparalleled flexibility and scalability.

And in the new era of remote work, digital phone systems enable employees to stay connected from anywhere, supporting a more flexible work environment.

Give your Teams a voice

If you're simply looking to enable the Voice element within your Teams environment, then our Teams Calling module is exactly what you need. You'll only need the following prerequisites to get you connected and we'll do the rest! 

Microsoft 365 Subscription

Ensure your business has a Microsoft 365 subscription that includes Microsoft Teams.

User licensing 

Verify that users who need access to voice features have the appropriate licensing. Some voice features may require additional licensing beyond the basic Teams license.

Network requirements 

Ensure that your network is configured to support voice traffic. Microsoft provides guidelines for network planning to optimise voice quality in Teams.

Full control and management with Direct Routing and C360

Unlike Calling Plans for Microsoft, Direct Routing allows you to connect Microsoft Teams to your own telephony infrastructure through a Session Border Controller (SBC).

With Direct Routing, you manage your own telephony connectivity, including obtaining and assigning phone numbers.

With C360 you will have access to view all your licences, calling plans and SIP channels as well as managed all your phone numbers.

The time to go digital is now!

The world of telecommunications is changing. For decades, the Public Switched Telephone Network (PSTN) has been the backbone of voice communication, connecting people across the globe.

But now, the era of the PSTN is coming to a close as telecommunications providers prepare to shut it down in December 2025. We've got all the information you need to understand what the PSTN switch-off means for your business and how you can prepare.

Data driven decision making

Moving to a digital phone system can also enhance productivity and streamline communications, reducing the need for multiple applications and improving collaboration amongst team members.

With C360 you can access detailed call analytics and reporting capabilities, providing you with valuable insights into call volumes, durations, and other metrics. These insights can help to improve customer service, and make data-driven decisions.
  • Understand peak calling times to plan staffing
  • Understand what happened on a call with easy to read call logs and drill through call journey
  • Monitor call quality
  • Call outcomes
  • Optimise call handling

Teams Calling FAQs

Got a question?

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
We're attending
The Microsoft Teams Conference, 26 & 27 June 2024, Mercedes-Benz World
Find us at Stand 32
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Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.