C360 MODULE:

Interaction Recording

Recording calls is essential for compliance in a range of sectors and businesses, and our call recording solutions work seamlessly with Microsoft Teams.

Compliant recording for all MS Teams Communications

With the C360 Interaction Recording module, you will be able to capture every interaction taken on your MS Teams ecosystem. From call recordings to transcripts and file sharing, you will have peace of mind that everything is captured and stored securely. 

Our Interaction Recording Module is a fully compliant recording solution designed to support the demands on financial services, insurance companies, emergency services, retailers and many others who want to look after their reputation and have a responsibility to keep customer data safe.

The benefits of Interaction Recording

Multi-site Recording

including remote users, but manage the application centrally.

Controlled Access

Admins can assign monitoring, recording & playback rights to specified users.

On-Demand Recording

Enables specified users to record only the calls they wish to record.

Flexible control of calls

Users can begin recording at any point during a call and still capture the entire call.

Intelligent search and playback

Easily search for, retrieve and playback calls when you want them by adding tags, flags and notes to your recordings to make filtering easy. Search by date, time, Teams user, phone number or account numbers to make searching quick and efficient.  

C360 will capture both sides of a conversation independently, meaning you can play back the call as a whole, or listen to each side in turn to clearly hear who said what. The dual channel playback brings clarity to every conversation to improve understanding and support dispute resolution.

Recording management

Access data quickly within the C360 dashboard to get a high-level overview of recorded calls, call durations and access to all your recordings. 

Total number of calls recorded

Recordings in progress

Avg. call recording time

Access to recordings

Protecting you, your data and your customers 

We take data and information security seriously, because it is. We understand you have a duty of care to protecting your employees and customers data.

Our Interaction Recording module prioritises security, with call encryption and HTTPS as standard, and a range of advanced recording options available to meet the demands of
regulations including Dodd-Frank, FCA, GDPR, HIPAA, and PCI DSS.

You have full control over which calls are recorded and who can access them, as well as secure file sharing, allowing a time-limited link of a recording to be sent to the recipient, who can view it without the recording ever leaving the C360 system.

Interaction Recording FAQs

Got a question?

If you'd like a to speak to one of our team about any of our modules or services, please leave your details below and we'll be happy to talk to you further and give you a free, no-obligation demo.
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Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.