Manage your social media messages on Microsoft Teams
Connect all your social media channels to C360 and interact with your customers directly from Microsoft Teams.
Talk to your customers how they choose
In today's modern digital world, customers expect to be able to contact businesses not just on the phone or through their website, but also through Social Media.
Our Social Media Messaging module will fully connect with our Contact Centre module and all your Social Media platforms so you can manage and reply to all your customer messagings in one place. C360 can connect with:
- Facebook Messenger
- iMessage and SMS
The benefits of social messaging management
Reach more customers
No need for multiple logins
Increase your response time
Increase customer satisfaction
Social Media data and reporting with C360
Our intuitive visual dashboards provide all the insight you need with measurable statistics and goals for your activity. Understand how your agents are speaking with your customers and report on:
- The number of messages received
- Average response time
- Average messages per conversation
- Average time unassigned to an agent
Want to add more C360 modules?
Why use MS Teams for just social media messaging? Add your full communications suite with our C360 solution. Bringing all your communications together from your phone system and contact centre to all Interaction Recording and bespoke reporting dashboards.