Manage your social media messages on Microsoft Teams

Manage your social media messages on Microsoft Teams

Connect all your social media channels to C360 and interact with your customers directly from Microsoft Teams.

Manage your social media messages on Microsoft Teams

Talk to your customers how they choose  

In today's modern digital world, customers expect to be able to contact businesses not just on the phone or through their website, but also through Social Media. 

Our Social Media Messaging module will fully connect with our Contact Centre module and all your Social Media platforms so you can  manage and reply to all your customer messagings in one place. C360 can connect with: 

  • WhatsApp
  • Facebook Messenger
  • Twitter
  • iMessage and SMS
  • Chatbots 

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The benefits of social messaging management 

Reach more customers

Reach more customers

No need for multiple logins

No need for multiple logins

Increase your response time

Increase your response time

Increase customer satisfaction

Increase customer satisfaction

Manage your social media messages on Microsoft Teams

Social Media data and reporting with C360

Our intuitive visual dashboards provide all the insight you need with measurable statistics and goals for your activity. Understand how your agents are speaking with your customers and report on:

  • The number of messages received 
  • Average response time 
  • Average messages per conversation
  • Average time unassigned to an agent

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Want to add more C360 modules? 

Why use MS Teams for just social media messaging? Add your full communications suite with our C360 solution. Bringing all your communications together from your phone system and contact centre to all Interaction Recording and bespoke reporting dashboards. 

Contact Centre 

Manage your contact centre on Microsoft Teams with C360. 

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Teams Calling 

Replace your existing phone system with MS Teams Calling. 

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Interaction Recording 

Get compliant Interaction Recording with C360. 

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Why choose Conversant

A Complete Solution
A Complete Solution
24/7 UK Based Support
24/7 UK Based Support
Microsoft Gold Partner
Microsoft Gold Partner
We Put Customers First
We Put Customers First

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