Getting you set up and connected
We are here to help future-proof your communication tools against evolving needs and maximise return on your Microsoft investment.
Unlock your business potential
We understand that your digital infrastructure forms the backbone of your business, so we take the time to truly understand your business. Working closely with your infrastructure team our experts will delve into your unique requirements, goals, and long-term vision. By gaining insights into your operations, we ensure that we offer you the best solution, customised to meet your business needs. Together, we'll pave the way for success.
We also work closely with your agents to understand how they work and what they need from their communication tools to excel. By gaining insights into their workflows and preferences, we ensure that our solutions align perfectly with their requirements. We'll develop customised training programs that cater to their specific needs, equipping them with the skills to leverage our communication tools to their fullest potential.
Getting you up and running
At Conversant, we prioritise your success at every stage of the implementation process. From setting up and testing connectivity to delivering comprehensive training and go-live support, our team is committed to being there for you every step of the way.
As part of our comprehensive implementation process, we take care of setting up the connectivity of your Conversant products. Our expert team ensures that all components, including phone numbers, call lines, contact center solutions, social media integrations, and recording systems, are seamlessly integrated and configured to align with your business requirements. We leave no stone unturned in ensuring that your communication channels are ready to deliver exceptional performance.
Support packages
Our UK based Service Desk Specialists are ready to help with any technical support issue via phone, email or our ticketing system.
Monday to Friday, business hours.
Monday to Friday, business hours and some out of hours support
Monday to Friday, business hours and weekend support.
Support as and when you need it.
Seamless assistance at your fingertips
If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance. Logging support tickets is quick and easy, so you get the support you need when you need it most.
C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team. We strive to keep you informed throughout the resolution process, ensuring you are always up to date on the status of your request.
