Compliant Interaction Recording
Recording calls is essential for compliance in a range of sectors and businesses, and our call recording solutions work seamlessly with Microsoft Teams.
Keep your data safe
ClarifyGo is a fully compliant recording solution designed to support the demands on financial services, insurance companies, emergency services, retailers and many others who want to look after their reputation and have a responsibility to keep customer data safe.
Easily search for, retrieve and playback specific calls based on multiple different criteria, searching and filtering through a long list of variables. All communications will be stored for a minimum of 5 years, or for any duration you choose, using our flexible retention rules capability.
Cloud compliance recording for Microsoft Teams
ClarifyGo's flexibility and ease of use will help your organisation to:
Comply with Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, PCI DSS and more
Have long-term storage
Access to secure, low-data file-sharing
Create user-defined access
Manage PCI options
GDPR deletion and auditing
A unified solution to manage all your call recording needs - from rigorous security and compliance to easy setup and administration.
Record at multiple locations. including remote users, but manage the application centrally.
Administrators can assign monitoring, recording and playback rights to specified users.
On-Demand Recording Enables specified users to record only the calls they wish to record.
Users can begin recording at any point during a call and still capture the entire call.
Our platform provides a record of who accessed any files on the platform and the time the files were accessed.
- Time-stamping - Recordings can be indexed by time, agent/employee, date, group, and a variety of other options.
- Live monitoring - Calls can be recorded and monitored in real-time based on supervisor permissions.
Secure Audio file encryption and tamper proof hashing - Secure access to the recordings, i.e. access via a simple URL, can be prohibited in general and allowed only for valid users who are logged into the web. Our solution may be configured to encrypt/decrypt files as well.
Manage your recordings with C360
Understand what is being recorded from your Contact Centre, with highlevel stats including:
- Recordings in progress
- Total recordings
- Average call duration
As well as detailed reports and graphs to identify trends or issues. You will also be able to ccess all your recordings, product plans and licenses straight from C360.
Want to add more C360 modules?
Combine all your communication services with Conversant360 to manage your phone system, call centre, social media messaging and reporting, all on one platform for a complete unified communications experience that is fully integrated with Microsoft Teams and your CRM