Compliant Interaction Recording

Compliant Interaction Recording

Recording calls is essential for compliance in a range of sectors and businesses, and our call recording solutions work seamlessly with Microsoft Teams.

Compliant Interaction Recording

Keep your data safe 

ClarifyGo is a fully compliant recording solution designed to support the demands on financial services, insurance companies, emergency services, retailers and many others who want to look after their reputation and have a responsibility to keep customer data safe. 

Easily search for, retrieve and playback specific calls based on multiple different criteria, searching and filtering through a long list of variables. All communications will be stored for a minimum of 5 years, or for any duration you choose, using our flexible retention rules capability.

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Compliant Interaction Recording

Cloud compliance recording for Microsoft Teams

ClarifyGo's flexibility and ease of use will help your organisation to:

  • Comply with Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, PCI DSS and more 

  • 256-bit encryption 

  • Have long-term storage 

  • Access to secure, low-data file-sharing 

  • Create user-defined access 

  • Manage PCI options 

  • GDPR deletion and auditing 

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Key features 

A unified solution to manage all your call recording needs - from rigorous security and compliance to easy setup and administration.

Record at multiple locations. including remote users, but manage the application centrally.

Record at multiple locations. including remote users, but manage the application centrally.

Administrators can assign monitoring, recording and playback rights to specified users.

Administrators can assign monitoring, recording and playback rights to specified users.

On-Demand Recording Enables specified users to record only the calls they wish to record.

On-Demand Recording Enables specified users to record only the calls they wish to record.

Users can begin recording at any point during a call and still capture the entire call.

Users can begin recording at any point during a call and still capture the entire call.

Compliant Interaction Recording

Audit trails 

Our platform provides a record of who accessed any files on the platform and the time the files were accessed.

  • Time-stamping - Recordings can be indexed by time, agent/employee, date, group, and a variety of other options.
  • Live monitoring - Calls can be recorded and monitored in real-time based on supervisor permissions. 
  • Secure Audio file encryption and tamper proof hashing - Secure access to the recordings, i.e. access via a simple URL, can be prohibited in general and allowed only for valid users who are logged into the web. Our solution may be configured to encrypt/decrypt files as well.

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Compliant Interaction Recording

Manage your recordings with C360

Understand what is being recorded from your Contact Centre, with highlevel stats including:

  • Recordings in progress
  • Total recordings 
  • Average call duration

As well as detailed reports and graphs to identify trends or issues. You will also be able to ccess all your recordings, product plans and licenses straight from C360. 

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Want to add more C360 modules? 

Combine all your communication services with Conversant360 to manage your phone system, call centre, social media messaging and reporting, all on one platform for a complete unified communications experience that is fully integrated with Microsoft Teams and your CRM

Teams Calling 

Replace your existing phone system with MS Teams Calling. 

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Contact Centre 

Manage your contact centre on Microsoft Teams with C360. 

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Social Media Messaging 

Manage your social media messages on Microsoft Teams with C360. 

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Why choose Conversant

A Complete Solution
A Complete Solution
24/7 UK Based Support
24/7 UK Based Support
Microsoft Gold Partner
Microsoft Gold Partner
We Put Customers First
We Put Customers First

FAQs