Get more from your data and reports with C360

Get more from your data and reports with C360

Tap into the potential of your data. Whether you're dealing with customer information, sales figures, or market trends, C360 enables you to extract meaningful insights that drive growth and innovation.

Get more from your data and reports with C360

A whole new level of data and reporting

Data and Repoting is where C360 comes into it's own, giving you access to all your data, which is often restricted to admininstrtors and can be difficult to understand. 

C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quaretly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your contact centre to offer the best customer experience. 

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Get more from your data and reports with C360

Understand how efficiently your Contact Centre is performing

Get reports to support you:

  • Understand peak calling times to plan staffing 
  • Understand what happened on a call with easy to read call logs and call journey 
  • With trend analytics to see how the performance of your contact centre changes over time 
  • With queue and Auto Attendant reporting 
  • Monitor call quality
  • Understand call outcomes 

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C360 reporting key features 

Leaderboards

Leaderboards

KPI Scorecards

KPI Scorecards

Product summary dashboards

Product summary dashboards

Heatmaps

Heatmaps

Get more from your data and reports with C360

Report on internal agents 

As well as external data, you can also report on your internal agents activity and performance, ensuring your workforce, regardless of location, is working as efficiently as possible and retaining business continuity.

Report on: 

  • Agent availability
  • Call outcomes
  • Average ring, queue and talk times 
  • Call anwer rates 
  • Abandoned call rates 
  • After call wrap up time 

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Get more from your data and reports with C360

Social Media Reporting

Understand how and when your customers are choosing to communicate with you. Get reports on:

  • The number of messages received
  • Which platform the message came from
  • Average response time
  • Average messages per conversation
  • Average time unassigned to an agent

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Why choose Conversant

A Complete Solution
A Complete Solution
24/7 UK Based Support
24/7 UK Based Support
Microsoft Gold Partner
Microsoft Gold Partner
We Put Customers First
We Put Customers First

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