Contact Centre for Microsoft Teams
Manage your customer interactions more cohesively with the Roger365 Contact Centre for Microsoft Teams.
Upgrade your Teams Calling with the Roger 356 Contact Centre
The Roger365 Contact Centre seamlessly integrates with our Teams Calling module to help businesses streamline their workflows for more efficient working and enhanced customer journey.
Manage multiple numbers and call queues, as well as Social Media Messages when you add on the Social Media Messaging module, all from Microsoft Teams. And with agent and supervisor functions, our Contact Centre ensures all functions of your call centre can be managed.
Full connectivity with C360
Give your agents the full picture when they are speaking with a customer. Our Contact Centre can be fully integrated with any CRM to enhance efficiency and remove the need to switch between different applications.
C360 ensures all our modules, including Teams Calling, Social Media Messaging and Call Recording, connect with your CRM to ensure you never miss customer interactions as it directly logs them to your customers account.
A Contact Centre can bring all your communications together from voice, WhatsApp, SMS, Social Media and Webchat
Set up advanced Call Flows such as Skills Based Routing, Priority Based Routing and Queue Position Announcement
Integrate your Contact Centre with your CRM, Power Apps, Attendant Console and more.
Advanced reporting on your call queues, performance and quality.
Data driven decisions and management with C360
See how efficiently your Contact Centre is performing with visual data driven reports that will help you understand peak calling times to plan staffing, what happened on a call with easy to read call logs and call journey.
You can use your data to manage your Contact Centre's productivity and efficiencies direct from C360. Features include:
- ACD routing
- IVR options
- Agent KPI monitoring
- SLA monitoring capabilities
Want to add more C360 modules?
Combine all your communication services with Conversant360 to manage your phone system, social media messaging, Interaction recording and reporting, all on one platform for a complete unified communications experience that is fully integrated with Microsoft Teams and your CRM