Compliant Interaction Recording
Recording calls is essential for compliance in a range of sectors and businesses, and our call recording solutions work seamlessly with Microsoft Teams.
Keep your data safe
Our Interaction Recording solution is a fully compliant recording solution designed to support the demands on financial services, insurance companies, emergency services, retailers and many others who want to look after their reputation and have a responsibility to keep customer data safe.
Easily search for, retrieve and playback specific calls based on multiple different criteria, searching and filtering through a long list of variables. All communications will be stored for a minimum of 5 years, or for any duration you choose, using our flexible retention rules capability.
Cloud compliance recording for Microsoft Teams
Our system's flexibility and ease of use will help your organisation to:
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Comply with Dodd-Frank, FCA, GDPR, HIPAA, MiFID II, PCI DSS and more
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256-bit encryption
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Have long-term storage
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Access to secure, low-data file-sharing
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Create user-defined access
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Manage PCI options
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GDPR deletion and auditing
Key features
A unified solution to manage all your call recording needs - from rigorous security and compliance to easy setup and administration.
Record at multiple locations. including remote users, but manage the application centrally.
Administrators can assign monitoring, recording and playback rights to specified users.
On-Demand Recording Enables specified users to record only the calls they wish to record.
Users can begin recording at any point during a call and still capture the entire call.
Audit trails
Our platform provides a record of who accessed any files on the platform and the time the files were accessed.
- Time-stamping - Recordings can be indexed by time, agent/employee, date, group, and a variety of other options.
- Live monitoring - Calls can be recorded and monitored in real-time based on supervisor permissions.
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Secure Audio file encryption and tamper proof hashing - Secure access to the recordings, i.e. access via a simple URL, can be prohibited in general and allowed only for valid users who are logged into the web. Our solution may be configured to encrypt/decrypt files as well.
Manage your recordings with C360
Understand what is being recorded from your Contact Centre, with highlevel stats including:
- Recordings in progress
- Total recordings
- Average call duration
As well as detailed reports and graphs to identify trends or issues. You will also be able to ccess all your recordings, product plans and licenses straight from C360.
Want to add more C360 modules?
Combine all your communication services with Conversant360 to manage your phone system, call centre, social media messaging and reporting, all on one platform for a complete unified communications experience that is fully integrated with Microsoft Teams and your CRM
Social Media Messaging
Manage your social media messages on Microsoft Teams with C360.
Why choose Conversant
A Complete Solution
24/7 UK Based Support
Microsoft Gold Partner
We Put Customers First
FAQs
What is unified communications?
Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.
Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.
What are the key benefits of unified communications?
Streamlining hybrid working
Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.
Secure communications
As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.
Lower cost
When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency.
Better customer experience
Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.
Why do we recommend Microsoft Teams for your unified communications?
Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.
But what about... The hassle?
That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.
Staff adoption?
We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added.
VoIP Performance?
When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.
Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.
Is the solution secure?
Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.
How long does the setup take?
Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.
Do you have a backup solution?
Yes, daily backups are done for each individuals instance.
How do I get set up?
Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.
Do you sell Office 365 licences?
No. We work on an BYOL (Bring your own licence) model.
