Get more from your data and reports with C360

Tap into the potential of your data. Whether you're dealing with customer information, sales figures, or market trends, C360 enables you to extract meaningful insights that drive growth and innovation.

Get more from your data and reports with C360

Get more from your data and reports with C360

A whole new level of data and reporting

Data and Repoting is where C360 comes into it's own, giving you access to all your data, which is often restricted to admininstrtors and can be difficult to understand.

C360 translates your data into visual dashboards making it easier to understand and keep track of your monthly, quaretly and annual KPI's, how many external calls your agents are handling, call queue times and discover trends so you can adjust your contact centre to offer the best customer experience.

Get more from your data and reports with C360

Understand how efficiently your Contact Centre is performing

Get reports to support you:

Understand peak calling times to plan staffing
Understand what happened on a call with easy to read call logs and call journey
With trend analytics to see how the performance of your contact centre changes over time
With queue and Auto Attendant reporting
Monitor call quality
Understand call outcomes

C360 reporting key features

Leaderboards

Leaderboards

KPI Scorecards

KPI Scorecards

Product summary dashboards

Product summary dashboards

Heatmaps

Heatmaps

Get more from your data and reports with C360

Report on internal agents

As well as external data, you can also report on your internal agents activity and performance, ensuring your workforce, regardless of location, is working as efficiently as possible and retaining business continuity.

Report on:

Agent availability
Call outcomes
Average ring, queue and talk times
Call anwer rates
Abandoned call rates
After call wrap up time

Get more from your data and reports with C360

Social Media Reporting

Understand how and when your customers are choosing to communicate with you. Get reports on:

The number of messages received
Which platform the message came from
Average response time
Average messages per conversation
Average time unassigned to an agent

Why choose Conversant

A Complete Solution

A Complete Solution

24/7 UK Based Support

24/7 UK Based Support

Microsoft Gold Partner

Microsoft Gold Partner

We Put Customers First

We Put Customers First

More about Conversant

FAQs

What is unified communications?
Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.

Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.
What are the key benefits of unified communications?
Streamlining hybrid working

Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.

Secure communications

As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.

Lower cost

When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency.

Better customer experience

Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.

Why do we recommend Microsoft Teams for your unified communications?

Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.

But what about... The hassle?

That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.

Staff adoption?

We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added.

VoIP Performance?

When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.

Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.
Is the solution secure?
Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.
How long does the setup take?
Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.
Do you have a backup solution?
Yes, daily backups are done for each individuals instance.
How do I get set up?
Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.
Do you sell Office 365 licences?
No. We work on an BYOL (Bring your own licence) model.