Most organisations operate a mix of telephony platforms, often built up over time. Insights360 is designed to integrate with any existing telephony environment without requiring organisations to replace their current systems.
As long as conversations are recorded, Insights360 can analyse them to deliver conversational intelligence, compliance monitoring and operational insight. This means organisations can unlock the value of their communication data regardless of the telephony platform they use.
Supported Telephony Platforms
Insights360 can analyse recorded conversations from a wide range of telephony and contact centre platforms.
Microsoft Teams
3CX
Wildix
Mitel
Cisco
Avaya
Genesys
Five9
Nice CXone
RingCentral
8x8
Gamma Horizon
Working with any call recording environment
Insights360 can analyse recorded calls from a wide range of recording systems, enabling organisations to extract intelligence from conversations regardless of the underlying telephony platform. Once recordings are available, Insights360 can process conversations to identify patterns such as:
Customer sentiment
Recurring service issues
Escalation indicators
Compliance language
Operational trends
Adding call recording where it does not exist
Some organisations do not currently record calls across all communication channels. In these cases, Insights360 can be deployed alongside call recording solutions that capture interactions for analysis.
This allows organisations to introduce conversational intelligence without needing to replace their existing telephony infrastructure.
By introducing recording and analysis together, organisations can quickly gain visibility into communication behaviour and operational performance.
Supporting modern communication architecture
Communication environments are rarely built around a single platform. Most organisations operate a combination of telephony systems, collaboration tools and business applications.
Insights360 is designed to operate within these complex environments, providing a flexible intelligence layer that works alongside existing infrastructure.
By separating conversational intelligence from the telephony platform itself, organisations gain the flexibility to evolve their communication systems while maintaining consistent insight into conversations.
Unlock Intelligence from your conversations
Whether organisations operate Microsoft Teams telephony, cloud contact centres or legacy voice systems, conversational intelligence can provide deeper visibility into communication behaviour. Speak with our team to explore how Insights360 can integrate with your existing communication infrastructure.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
