Level up your phone system with MS Teams Calling
Replace your existing phone system with Microsoft Teams cloud calling & start connecting with the world.
Seamless digital calling to anywhere in the world
Switiching your old phone system to a cloud based digital system on Microsoft Teams allows users to make and receive internal and external calls, hold video conferences, and share files all within the same platform.
Conversant can provide you with local, national and toll-free numbers available in 10,000+ area codes across 65+ countries, so you can start connecting to your customers, suppliers and partners all across the globe.
Moving to a digital phone system can also enhance productivity and streamline communications, reducing the need for multiple applications and improving collaboration amongst team members.
Go one step further with C360
With C360 you will have access to view all your licences, calling plans and SIP channels as well as managed all your phone numbers, switch services on and off such as call forwarding, receiving SMS or make changes to numbers.
The Teams Calling module is fully integrated with the Contact Centre module to help you manage multiple numbers and calls at any one time.
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The benefits of Teams Calling
Get more from your phone system when you move to a cloud based solution with Microsoft Teams.
MS Teams eliminates the need for separate hardware phone systems, resulting in cost savings.
Local, national and toll-free numbers are available in 10,000+ area codes across 65+ countries.
MS Teams allows employees to make and receive business calls from anywhere using their computer, phone, or tablet.
Teams Calling connects you to the world with omni-channel communication solutions.
Data driven decision making
With C360 you can access detailed call analytics and reporting capabilities, providing you with valuable insights into call volumes, durations, and other metrics. These insights can help to improve customer service, and make data-driven decisions.
- Understand peak calling times to plan staffing
- Understand what happened on a call with easy to read call logs and drill through call journey
- Monitor call quality
- Call outcomes
- Optimise call handling
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Want to add more C360 modules?
Combine all your communication services with Conversant360 to manage your call centre, social media messaging, Interaction recording and reporting, all on one platform for a complete unified communications experience that is fully integrated with Microsoft Teams and your CRM.
Social Media Messaging
Manage your social media messages on Microsoft Teams with C360.
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Why choose Conversant
A Complete Solution
24/7 UK Based Support
Microsoft Gold Partner
We Put Customers First
FAQs
What is unified communications?
Unified communications (or UC as it's sometimes called) is a set of products and systems that provides a single, unified user experience across multiple devices.
Nowadays frequently cloud-based, unified communications involves the integration of communication services such as call centres, instant messaging, voice, mobility features, audio, web and video conferencing, desktop sharing, data sharing and more.
What are the key benefits of unified communications?
Streamlining hybrid working
Traditional systems can't provide employees with the flexibility they need to work remotely. Microsoft Teams has all of the tools you need to make the transition from office to remote working effortless.
Secure communications
As remote work becomes more common, concerns regarding security and compliance increase. The benefit of using cloud-based service providers is greater accountability, as you’re able to monitor phone system usage in real time and store recording securely.
Lower cost
When you combine all of your tools into one unified platform, you can reduce the number of bills you get from different providers, minimise back-end management and improve efficiency.
Better customer experience
Poor customer experiences often start with challenges employees face with technology. With fully unified communications, you can eradicate this problem and create a smooth and optimal customer experience.
Why do we recommend Microsoft Teams for your unified communications?
Microsoft Teams is arguably the biggest collaboration platform in the world (with around 250 million monthly active users). In our opinion, Microsoft Teams offers an unrivalled combination of productivity tools, convenient integrations, and business phone options.
But what about... The hassle?
That’s why we exist. Conversant will do all of the hard work for you. Our process starts with an audit exploring where you are now and where we think you should be, as well as a clear migration strategy. We can keep things running smoothly and make the transition as seamless as possible.
Staff adoption?
We offer continual support and training that will ensure each and every member of the business is fully educated on how the system works. This includes training employees on new features and capabilities as they are added.
VoIP Performance?
When VoIP was originally introduced in the late 90s, users often experienced terrible sound quality and regular cut-outs, largely as a result of poor internet speeds. This is no longer the case.
Broadband has come a long way since then, so any issues that existed with VoIP quality in the past no longer occur. Most buildings now have high speed fibre optic networks – even homes – and so you can be confident that performance won’t be an issue.
Is the solution secure?
Yes, we secure each individual deployment with a dedicated firewall. We can also provide IP specific connection to your instances, as well as site to site VPNs.
How long does the setup take?
Once your order has been processed by your account manager, your instance should be ready within 24-48 hours max.
Do you have a backup solution?
Yes, daily backups are done for each individuals instance.
How do I get set up?
Set up is simple for our customers! We do all the work by bringing your Microsoft Teams onto our platform and enable the option for you to use Microsoft Teams as your telephone system.
Do you sell Office 365 licences?
No. We work on an BYOL (Bring your own licence) model.
