Digital phone systems vs traditional PSTN phone systems

In today's rapidly evolving business landscape, effective communication is paramount for success. The traditional phone system, which has long been a staple in offices worldwide, is now being challenged by modern digital alternatives.

One such solution is the integration of a digital phone system within Microsoft Teams. We’ve explored the benefits of using a digital phone system on Microsoft Teams compared to a traditional phone system.  

One of the standout advantages of Teams Calling is its seamless integration with other collaboration tools. With Teams Calling, users have the ability to make and receive calls, hold video conferences, and share files all within the same platform. This integration enhances productivity and streamlines communication, reducing the need for multiple applications and improving collaboration among team members.

Unlike traditional phone systems, digital phone systems on Microsoft Teams offer unparalleled mobility. Users can make and receive calls from anywhere with an internet connection, allowing for remote work and flexible office setups. Additionally, calls can be forwarded to personal devices, ensuring that employees never miss an important call, regardless of their location.

Traditional phone systems often come with high installation and maintenance costs, as well as expensive long-distance charges. A digital phone system on Microsoft Teams eliminates the need for costly hardware and maintenance, as it operates via the cloud. Furthermore, international and long-distance calls can be significantly cheaper or even free, depending on the organization's subscription plan.

Scaling a traditional phone system can be a time-consuming and expensive process. Digital phone systems on Microsoft Teams are highly scalable, allowing businesses to add or remove users effortlessly as their needs evolve. Moreover, the setup and configuration of a digital phone system are straightforward and can be easily managed by anorganisation's IT team.

Moving your phone system to a digital cloud-based system creates an omni-channel platform. Services such as Contact Centre, Interaction Recording and Social Media Messaging can all be integrated together, offering a unified communication platform. These tools offer valuable insights into call patterns and customer interactions, empowering businesses to make data-driven decisions and improve their overall communication strategy.

While traditional phone systems have served businesses well for decades, the integration of digital phone systems within Microsoft Teams brings communication to a whole new level. With enhanced collaboration, mobility, cost efficiency, scalability, and advanced features, organisations can embrace a more streamlined and efficient communication experience. To find out more about setting up Teams Calling with Conversant and all the other modules we offer, get in touch today.