Managed Services

Helping you get up and running, paving the way for a unified communications solution. We'll be with you every step of the way.

Unlock your business potential

We understand that your digital infrastructure forms the backbone of your business, so we take the time to truly understand your business.

At Conversant, we prioritise your success at every stage of the implementation process. From setting up and testing connectivity to delivering comprehensive training and go-live support, our team is committed to being there for you every step of the way.

We leave no stone unturned in ensuring that your communication channels are ready to deliver exceptional performance.

Together, we'll pave the way for success.

Getting you up and running

Our expert team ensures that all components, including phone numbers, call lines, contact center solutions, social media integrations, and recording systems, are seamlessly integrated and configured to align with your business requirements.

1. Understanding your business

By gaining insights into your operations, we ensure that we offer you the best solution, customised to meet your business needs.

2.
Listening to your agents

Working closely with your infrastructure team our experts will delve into your unique requirements, goals, and long-term vision.

3.
Training and support

We'll develop customised training programs that cater to their specific needs, equipping them with the skills to leverage our communication tools to their fullest potential.

Support ticketing system 

If you encounter any issues with your Conversant services, our support ticket system is here to ensure prompt resolution and seamless assistance. Logging support tickets is quick and easy, so you get the support you need when you need it most.

C360 ensures complete transparency and visibility, meaning you can easily track the progress of your ticket, including its status and any updates provided by our support team.

We strive to keep you informed throughout the resolution process, ensuring you are always up to date on the status of your request.

Seamless assistance at your fingertips

+
users have been trained globally
%
of support tickets are resolved within 30 minutes
%
of issues are resolved at the First Point of Contact
%
of customers have chosen to stay with us!

Choosing the right support for your business

Our UK based Service Desk Specialists are ready to help with any technical support issue via phone, email or our ticketing system.

Basic Support

Monday to Friday. Business hours (9am-5:30pm)


Standard Support

Monday to Friday, business hours and some out of hours support.

Enhanced Support

Monday to Friday, business hours and weekend support.

24/7 Support

Support as and when you need it.

Ask a question

If you'd like a quote for C360 or would like to speak to one of our team about any of our modules and services, please leave your details and we'll be happy to talk to you further and give you a free, no-obligation demo.
© 2024 Conversant Technologies Ltd. All rights reserved.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215
Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: 15-16 Griffin House, Lower Park Row, Bristol, UK BS1 5BN.

Adnan Khan

Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.

Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.

Stephanie Scholtz

Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing. 

Simon Nakra

CRO
Simon is responsible for the overall sales and marketing at Conversant Technology, focusing on working with his team to help customers with their unified communications journey. With over 20 years of sales, marketing and account management experience and has spent the past 10 years helping companies and organisations unify their communications strategy by adopting Microsoft solutions (Lync, SfB, Teams).

Simon has worked across key sectors such as education, NHS, legal, finance, and public sector organisations, giving him an excellent understanding of the challenges companies face when it comes to remote and hybrid working.  Simon’s approach is to always put the needs of his customers first, becoming a trusted advisor and acting as the central point of transparent communication between Conversant and the customer.

Simon joined Conversant Technology at the beginning of 2019 but has worked with Patrick and Stanley since 2013 on various projects.

Patrick Copping

CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.

Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers.  After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations.  Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.

Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.