5 ways C360 can improve business communications

In today's fast-paced business landscape, effective communication is crucial for success. Customers expect businesses to be accessible through multiple channels, including email, phone, live chat, social media, and more. Managing these various communication channels can be a challenge, leading to fragmented interactions and decreased productivity.

Microsoft Teams has emerged as the communication tool of choice for businesses worldwide, revolutionising the way teams interact and work together. To further enhance this collaboration, C360 by Conversant seamlessly integrates with Microsoft Teams, allowing businesses to manage all their communication channels in one place.
1. Streamlining Communication Channels
C360 is an omni-channel management solution designed to help businesses manage their customer interactions cohesively. One of its standout features is its ability to integrate all communication channels into a unified ecosystem. Whether it's emails, phone calls, live chats, or social media messages, C360 brings them all together via Microsoft Teams providing a centralised hub for efficient communication management.
2. Enahanced Efficiency Productivity
With C360, businesses no longer need to juggle between different applications and platforms to communicate with their customers. Instead, they can access and manage all communication channels from a single, intuitive interface. This streamlines workflows, reduces the chances of missing messages or enquiries, and ultimately boosts efficiency and productivity.
3. Unified Customer Data and Analytics
C360 goes beyond simply integrating communication channels. It also combines customer data and analytics to provide valuable insights that can drive informed decision-making. By leveraging a centralised portal of customer information, businesses can gain a holistic view of each customer's interaction history, preferences, and behaviours. This enables them to deliver personalised and targeted communication, tailored to individual customers' needs and interests.
4. Flexible Communication Modules
C360 modules can be switched on whenever you feel you need them. You may start with Teams Calling and Interaction Recording, then require a Contact Centre and Social Media Integration, which can all be done within the C360 platform. C360 will intuitively know when a new module has been switched on and will automatically update your pricing agreement, with a single bill for all modules.
5. Improved Customer Satisfaction
By managing all communication channels in one place, C360 empowers businesses to create a synchronised and personalised experience for their customers. Customers no longer need to repeat information or switch between different platforms to communicate with a business. Instead, they can seamlessly engage through their preferred channel, knowing that their interactions are being managed efficiently. This streamlined approach not only enhances customer satisfaction but also fosters loyalty and long-term relationships.
Summary
Managing multiple communication channels is crucial for businesses to stay connected with their customers. With C360, managing all your communication channels in one place has never been easier, leading to enhanced efficiency, improved customer satisfaction, and ultimately, business success.

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If you’d like to understand more on how MS Teams can be utilised in your business, we’re here to guide you, just get in touch.
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