10 reasons to use MS Teams as your business phone system

Microsoft Teams (MS Teams) has gained popularity as a versatile collaboration platform, and it offers several compelling reasons for businesses to use it as a phone system as well:
1. Unified Communication
MS Teams integrates chat, video conferencing, file sharing, and voice calling into a single platform. Using it as your business phone system allows seamless transitions between these communication modes, fostering collaboration and reducing the need to switch between different apps.
2. Cost Efficiency
Utilising MS Teams as a business phone system can often be more cost-effective compared to traditional phone systems. It can replace the need for dedicated phone hardware, reduce long-distance call charges, and potentially eliminate the need for separate conferencing solutions.
3. Scalabilty
MS Teams can easily scale to accommodate the growth of your business. Adding new users and setting up phone numbers can be done without significant hardware investments or complex configurations, making it suitable for both small and large businesses.
4. Remote and Hybrid Working
As the workforce becomes more distributed, MS Teams provides a unified solution for remote and hybrid teams. With integrated phone capabilities, employees can make and receive business calls from anywhere, using a consistent and familiar interface.
5. Integration with Office365
For businesses already using Microsoft Office365, MS Teams seamlessly integrates with other Office applications like Outlook, Word, Excel, and SharePoint. This integration allows for efficient collaboration, sharing of documents, and easy scheduling of meetings, all within the Teams platform.
6. Advanced Features
MS Teams offers advanced features for business communication, including voicemail, call forwarding, call recording, and transcription services. These features enhance the functionality of the platform as a business phone system, making it more versatile than a traditional phone system.
7. Third Party Integrations
MS Teams supports integrations with a wide range of third-party applications and services. This allows businesses to enhance their phone system with specialised tools such as Contact Centre software, CRM software, analytics, call recording and customer support platforms, improving overall efficiency.
8. Analytics and Insights
MS Teams provides valuable insights into communication patterns, call quality, and usage metrics. This data can help businesses analyse communication trends, identify areas for improvement, and optimise their phone system's performance.
9. Security and Compliance
Microsoft takes security and compliance seriously, offering features such as data encryption, multi-factor authentication, and compliance with various industry regulations. This can be particularly important for businesses dealing with sensitive information.
10. Ease of Management
Managing your business phone system within the MS Teams environment simplifies administration tasks. User provisioning, permissions, and settings can be managed from a centralized dashboard, reducing the complexity of managing separate communication systems.
Conclusion
Overall, using Microsoft Teams as your business phone system can lead to increased collaboration, cost savings, flexibility, and efficiency, particularly when integrated with the broader suite of Microsoft productivity tools.

Conversant are experts are digital communications and can walk you through everything you need to make the switch to a digital phone system today and future-proof your communications. Get in touch to discuss your business requirements with one our experts.

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