C360 Plus expands your Teams experience with contact centre, social messaging, and call recording built for growing businesses that need visibility and efficiency.
Scale without complexity
Live visibility, better decisions
Intelligent routing that adapts with you
AI Insights that drive performance
One platform for every channel
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What is C360 Plus?
C360 Plus builds on Lite with added flexibility, control and integration — supporting growing Teams environments.
It brings together enhanced telephony management and integration capabilities, helping organisations support higher call volumes and more complex communication needs while maintaining consistency across Teams.
C360 Plus is designed for teams that have outgrown basic calling and need greater visibility and operational control.
More Capability, Less Compromise.
What's included?
Communication Management
All the core management capabilities of C360 Plus, enhanced with greater flexibility to support growing teams and more complex environments.
Microsoft Teams Calling
Reliable Teams calling remains central, now enhanced by deeper integration with contact centre features and reporting for improved operational control.
Enhanced AI Contact Centre
C360 Plus transforms Teams into a fully featured contact centre. Intelligent routing, advanced call flows and automation help teams handle higher volumes efficiently while improving customer experience.
C360 Plus introduces powerful customisation options. Integrate CRM systems or create bespoke Powerframes that surface the exact data agents need — from customer records to internal systems — directly within the contact centre interface.
Sentiment Analysis
C360 Plus includes native AI-powered sentiment analysis to help agents and team leaders understand how conversations are landing — not just what was said.
Sentiment indicators are surfaced alongside calls and reports, enabling teams to identify positive and negative interactions, support coaching conversations and track whether QA targets are being met.
Interaction Recording
Enhanced interaction recording combined with AI-driven sentiment scoring gives teams deeper insight into both what was said and how it was received.
Advanced Reporting
Live operational dashboards and detailed reports provide real-time insight into queues, agent activity and performance — empowering managers to make faster, data-driven decisions.
Implementation and Support
Enhanced implementation support with configuration guidance to help teams unlock the full value of automation, reporting and integrations.
Why choose
C360 Plus?
C360 Plus is built for growing organisations that need more visibility, smarter automation and deeper insight.
It extends Microsoft Teams into a powerful contact centre platform, helping teams scale efficiently while delivering better customer experiences.
Gain full visibility across calls, queues and customer touchpoints in one place — empowering teams to respond faster and manage performance with confidence.
Multichannel Engagement at Scale
Support voice and digital channels with intelligent routing that adapts as your teams and customer expectations grow.
Live Insights for Smarter Decisions
Access live dashboards and actionable insights to optimise workloads, improve responsiveness and make informed decisions in the moment.
Compliance and Quality Built In
Integrated call recording and compliance-ready controls give managers the tools to monitor quality, meet regulatory requirements and maintain consistent service standards.
Who should choose
C360 Plus?
Businesses looking for improved visibility and efficiency.
SMEs and mid-market teams growing in size and complexity.
Customer service, sales, and operational teams.
Organisations adopting new channels like chat, messaging and social media.
Service, sales, and support teams with rising interaction volumes.
Upgrade and go beyond with C360 Premium
When your operation demands enterprise-grade scale and resilience, C360 Premium is ready. Built for complex, high-volume environments, it delivers uncompromised performance across every channel.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
