C360 Premium is designed for organisations where quality, compliance and control are non-negotiable.
Advanced Quality Management
Compliance Without Complexity
Enterprise-Grade Recording & Analytics
Greater Oversight and Control
Confidence at Scale
POWERED BY
What is C360 Premium?
C360 Premium is our most comprehensive package, built for complex, high-demand Teams environments.
It combines advanced telephony, contact centre capabilities and deep integration support into a single, resilient platform — designed for organisations where performance, governance and scale are critical.
C360 Premium provides the foundation required to support enterprise-level operations and high-volume customer interactions.
Enterprise power without compromise.
What's included?
Communication Management
Enterprise-grade management capabilities designed for large, complex or regulated environments, with enhanced governance and oversight.
Microsoft Teams Calling
Teams calling at scale, fully embedded within an enterprise-ready contact centre and quality management framework.
Advanced AI Contact Centre
C360 Premium delivers sophisticated AI-driven contact centre capabilities, supporting complex routing strategies, automation at scale and intelligent handling of high-volume or sensitive interactions.
C360 Premium offers extensive customisation, including advanced CRM integrations and fully bespoke Powerframes. Build tailored agent experiences that surface multiple systems, workflows or compliance prompts — all within a single Teams-based interface.
Advanced Sentiment & Quality Alignment
C360 Premium delivers advanced sentiment analysis designed for environments where quality, compliance and consistency are critical.
Sentiment insights are tightly aligned with quality management frameworks, enabling organisations to monitor customer experience, agent behaviour and QA performance at scale. Trends, risks and exceptions can be identified proactively, supporting structured reviews and audit readiness.
Interaction Recording
Enhanced interaction recording combined with AI-driven sentiment scoring gives teams deeper insight into both what was said and how it was received.
Implementation and Support
White-glove implementation and ongoing premium support, ensuring complex deployments are configured correctly and continue to evolve with your organisation.
Why choose
C360 Premium?
C360 Premium delivers advanced recording, quality management and compliance capabilities directly within Microsoft Teams — giving regulated and customer-critical environments the confidence to operate at scale without compromise.
Conversant Technology is registered in Cardiff under Company No. 09568675 | VAT Reg No. 217562215 Registered Office: Henstaff Court, Llantrisant Road, Cardiff, UK, CF72 8NG | Head Office: Griffin House, 15-16 Lower Park Row, Bristol, UK BS1 5BN.
Adnan Khan
Head of Service Delivery
Adnan joined Conversant Technology in 2018 and is head of Service Delivery. He focuses on making sure our solutions are configured and implemented on time and our customers have a seamless journey from sales and project scoping all the way to through to going live and handover.
Adnan has been in the communications Industry for over 10 years, working in different capacities in sales, support and service delivery.
Stephanie Scholtz
Marketing Manager
Stephanie has worked in Marketing for over 5 years specialising in content and SEO marketing. Starting with Conversant in April 2023 as their Marketing Manager, she is also studying towards her L6 Degree in Professional Marketing with the Chartered Institue of Marketing.
Simon Nakra
CRO
Simon is Conversant Technology’s Chief Revenue Officer, responsible for driving sales and revenue growth across both the direct and partner channels. With over 20 years of experience in sales, account management, and business development, Simon has spent the last decade helping organisations unify their communications strategy through Microsoft technologies, including Lync, Skype for Business, and Microsoft Teams.
Simon has a proven track record working with customers across key sectors such as education, healthcare (NHS), legal, finance, and the wider public sector. His approach is rooted in becoming a trusted advisor—placing customer needs at the centre of every engagement and ensuring clear, transparent communication between Conversant and its clients.
Since joining Conversant in early 2019, Simon has played a pivotal role in the company's growth, having previously worked with both Patrick and Stanley on multiple unified communications projects since 2013.
Patrick Copping
CEO and Director
Patrick Joined Conversant Technology in 2017 and is the majority shareholder. A veteran of the communications industry, Patrick has over 20 years of experience working within the Unified Communications, Software Development and Microsoft Technologies sectors.
Patrick started his career at BT where he ran outsourced Contact Centre operations for blue-chip customers. After leaving BT, he worked within the Contact Centre and Communications software markets providing Contact Centre and Communications software to organisations. Patrick was one of the pioneers in delivering solutions utilising the Software as a Service (SaaS) model.
Patrick is responsible for the overall management of Conversant Technology, focusing on the strategic direction of the business, its portfolio, and strategic partners.
